Carpet and Flooring Reviews - Empire Today
A leading provider of installed home improvements and home furnishings for over 50 years in over 45 major metropolitan areas across the United States. Empire Today Customer Service Team is there to assist every customer - they want to hear when customers are happy and they want to hear if there are any concerns that need to be addressed. Prior to posting on this site, please contact a member of their Customer Service Team directly first, they can be reached by calling 800-588-2300 or by emailing customersupport @ empiretoday.com. The company is a Shop-At-Home retailer offering quality, name-brand Carpet, Flooring and Window Treatments, fully installed pricing, a Low Price Guarantee, Professional Next Day Installation on many of its products and Financing With Approved Credit. Each purchase comes with an Installation Warranty along with a Manufacturer Product Warranty.
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We’ve read your review, and it’s disappointing that you did not enjoy your experience with us. We would like to know more about the issues you encountered and address any unresolved concerns that you have. Unfortunately, we are not able to locate your account with the...Read more
Patrick, we understand that we've recently spoken to you about your concerns and agreed upon a resolution. If you have any additional questions or concerns that you'd like to discuss, please call us at 888-588-2315 x4195 or email us at email@example.com....Read more
Still no satisfaction from Empire Today.
Empire Today, LLC has still not satisfied my requests to speak to the CEO about my previous complaint. They owe me $234 for 2 times I had to board my dogs because they promised to be here to install floors on 2 dates and did not show up or call letting me know they weren't coming. They always promised to pay the $234 for boarding, but now they are trying to silence me by asking me to sign a waiver stating I will not complain to anyone ever again. They are now holding the money they owe me hostage.
Empire Today in Dallas, Texas - DO NOT BUY FROM EMPIRE CARPETS
Do Not choose Empire Carpets for your new carpeting needs! The salesman came to our house 2x b/c I cancelled my first order. He came back and said that his manager authorized him to meet the price we rec'd from Home Depot plus the quality of Home Depot's carpeting. THEY DID NOT meet the quality at all! I was late meeting the installers at our new home on the day they showed up. Being very busy with remodeling, packing, moving, etc. I didn't catch the lower grade than ordered! They installed all of the carpet and when I found my sample from Home Depot, it was night and day! I was thinking to myself the day the carpet was delivered "This doesn't really feel right?!" But like I said, I was late, the installers were wanting to get started and with my trying to juggle too many balls up in the air at one time, I should have gone with my gut feeling! It took us (my hubby and I) after leaving probably close to 12-15 messages with the customer service manager over a 6 week period to finally get a call back! (They brag about their customer service being "the best!") HAHA! Long story short - I signed the agreement before our salesman (Paul Vessel - BIGGEST LIAR IN THE BUNCH!) changed the grade/color on our agreement (my fault!) I trusted him when he said "he would take care of it!" They meet the price of Home Depot alright, but the quality was WAY UNDER THAT of HD carpeting! I wouldn't buy a throw rug from Empire ever again and I hope any of you reading this don't either! My hubby did get a chance to do a little "dig" to them today. Hubby is an A/C salesman and during a bid he was giving today, the subject of carpeting just happened to come up from the guy he was giving a quote to. My hubby told him "Don't use Empire" and the guy thanked him and told him that he wouldn't! Hubby is gonna tell everyone that he gets a chance to tell when he is in their homes giving them a/c/heat bids! NO MORALS AND BIG LIARS - that is what I have to say about Empire Carpeting in the Dallas, TX area!
Empire Today Flooring is shady and arrogant!
Empire Today Flooring is the absolute worst company I've ever dealt with! They kept promising and lying to us about the day our wood flooring was going to be installed for a month! We never heard from them before hand that the installation was not going to happen on the promised day which caused us to put our dogs in boarding unnecessarily three times. The excuse was always "it wasn't on the truck"... do they only have one truck? We always had to initiate the call several times on the promised days of installation and on one occasion the rep said "I'm sorry, I just got your call... I was in the gym"! He was supposed to call us at 7:00am that day! The next promised installation day, we again had to initiate several calls and finally heard from the VIP rep at about 1:00pm that our flooring was not on the "truck" and although he had promised to be here on that day, he said "oh, I was unable to answer your call because I was at our monthly award meeting"! Why did he promise us he and our flooring would be there since he knew that's when the monthly meeting was happening? Also, they were going to install it without acclimating it which would have been a disaster. In trying to resolve this for one month, we encountered arrogant representatives with every inquiry!
Empire Today - Getting the Run Around
My husband and I decided to get estimates for carpet (whole house). Steve Patterson, Sales Rep with Empire Today showed up on March 24, 2011 gave an estimate of $3200. He then asked if we were going to finance. After finding out we were going to pay cash he said he would call his supervisor to see if he could get a discount for paying cash. The price dropped down to $2800 for the whole house. We had told him that we didn't want to have anything set in stone since we had appointments to get more estimates tomorrow (3/25/2011). He said, that's fine but I would recommend that you fill out this form to be able to keep the price since he had to call his supervisor to get the price lowered. He said that he needed a credit card but along with it so that if we decided to go with them, then we could process it faster. He said several times that the card would not be charged. He also stated that there would be no charges either way until the day of installation. With that said, we said ok... we want to be able to keep that price so he filled out a form and had us sign. I checked the bank account the following morning and noticed that the full $2874.34 was in pending status. Right away I went on the website to get a phone number and there was only a site for me to put my # to have a rep call me back. I did that and after 10 minutes of getting no where, I asked to speak to a supervisor. I was put on hold and then I heard the phone pick up and then it was hung up. I called a local # 972-522-6000 and spoke with Megan. She put me on hold and said she was going to speak to the Accounting department. When she came back she said that she would cancel the order and that the money should never have been taken out without our permission. I did advise her that I had the whole conversation recorded. I have a habit of recording all meetings and anything I might want to go back and listen to. I was given a confirmation number. Megan also advised me that as soon as Empire Today recvs the money that it would only take about 30 minutes for them to reverse the charge and put the money back into the account, and that they would refuse payment. I decided to call Steve Patterson back after I arrived home. Steve's Cell # is 214-354-0504. He didn't answer the phone so I left him a voicemail. I had asked him to call me back and that I had cancelled the order since the money was taken out even after being told several times by Steve Patterson that the money would not be taken out until the day the carpet was to be installed. When he called back I also mentioned that we had to cancel our appointment with other carpet companies because we didn't have the money we had set aside for this project. I had no idea when the money would be put back into my account. He apologized for what happened and said that he remembered after he had left that it would take the money out from my bank account. Which just happens to be the complete opposite from what he said the previous day. Then he had the nerve to tell me that if we decided to go with Empire Today that he would talk to his manager and make sure that we are taken care of. That he would even see about upgrading the carpet and getting a better deal. He must be out of his mind if he thinks we are ever going to use Empire Today. I would like the money refunded just as fast as they took it out, that's all I ask. I also wanted to add that I left a few voice mails for Megan @ 972-522-6000 X3638 and her Manager Allan Zachary @ X4199 with no luck. The customer service line (Option 2) says that no reps are available. I called the corporate office @ 847-583-3000 and ended up speaking to Mahogany in Accounts Payable at X3117(Very Helpful... only one that really helped me out). She transferred me to Maria at X7604. Maria gave me the same information that every other person I had spoken to has. I asked for her manager since the funds were taken without permission and that I didn't feel I should have to wait 10 business days to get the money refunded back into my bank account. Adam is Maria's manager. He took the information that the bank gave as far as what needing to be on the company letterhead and faxed to my bank. I then called Mahogany back and she gave me the name of the manager over Cash Management Dept and her ext. India Reed @ Ext#5246. I called and left a message for India and it has been over an hour and I still haven't heard anything back. I called Ms. Reed and left another voice mail and still nothing. I decided to call Allen Zachery back to see if anyone would answer. And to my suprise, he answered. He said that it was taken care of a few hours back (funny... that's not what corporate said) anywho...I filed a complaint with BBB and I will get my money back either way. Happy Monday!!
Empire Today does not stand behind their product
I've had my carpet for a little less then a year and my carpet already looks worn and matted. My mother-in-law also used their service and is also very unhappy. My carpet is actually bare where the chairs are!! When you call for customer service they send out an "independent" carpet consultant to look at the carpet and give a report back to Empire Today. No big surprise that the reports always come back praising the quality of the carpet and that there is nothing wrong. You get absolutely nothing out of Empire Today but Headaches and horrible carpet. I do not recommend them to anyone and would not even put this carpet in my dog house.
Empire Today in Dallas, Texas - Empire Carpets denied ever coming to my house
A salesman from Empire Carpets came out on Saturday to measure for carpet. I wanted an expensive carpet and he told me he couldn't give me an estimate on the spot but would call me no later than Tuesday. When he didn't call I called him and he didn't remember me and denied ever coming to my house! Fortunately a friend had stopped by while he was here so I knew I hadn't imagined it. I called his supervisor who agreed it was very strange and he would get back to me, I'm still waiting a month later. I found another company (CC Carpet) that did a great job.
I have read your post and would like the opportunity to speak with you regarding your experience with us and our installation team. It is our goal is to make your home improvement process convenient and hassle-free. Properly matching our products with your current...Read more
I have reviewed your post and would like the opportunity to have a member of our Customer Service Management Team review your file so we can follow back with you regarding the damages that potentially occurred during your installation. Based on the information your...Read more
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