Reply by Empire Today

I would like to apologize for the lack of service you received during your installation. As a member of Empire’s customer service management team, I would like the opportunity to speak with you and work toward a resolution. Empire’s main goal is customer satisfaction and we want to be sure you are happy not only with your product but the entire Empire experience. We do provide professional installers for all of our jobs. I would like to follow back with the crew who performed your installation to address the situation. Please email me at or call me directly at 888-588-2315, ext. 4195. Thank you for bringing this to our attention. Rebekah Clerk, National Customer Service Manager
Norwalk, Iowa

We had carpeting installed in our living room yesterday. The employees could hardly comminicate in english.

They damaged a heat vent by pushing their strecher up against it and bending it inward and then claimed it was like that when they came. They also cut the carpeting around the fire place mantel when I specifically requested it go underneath the mantel. I was mad and didn't sign off on the work and they would not leave a copy of the invoice for me.

They left a mess in the foyer and didn't put the furniture back before leaving as I was promised. I would never use them again!

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