Reply by Empire Today

Dear Paul,
Thank you for bringing your experience to our attention. We regret any miscommunication or confusion that occurred throughout your experience. If you continue to have questions or concerns, please contact us at customersupport@empiretoday.com.
Thank you.
Author's
Woodland Hills, California
2.0
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Customer service
Warranty
1 comment

Agreed to install hardwood floors in a bedroom. Told i would get 50% off the price due to a sale.

Workers how up and give a time estimate of 5 hours. They end up taking 16 hours for a small bedroom, multiple days to finish the job. Installers seemed pretty incompetent. Did an alright job but it was not perfect for the time it took for them to get it done.

After the job is done i get a call from Empire saying my 50% off does not apply to my order. I had to call back and forth between the sales rep and empire customer service for a whole week before i got that resolved.

Empire manager didn't want to share the breakdown of their pricing at first but later it was sorted out and i did get the 50%. Avoid this company if you can.

Product or Service Mentioned: Empire Today Installation.

Reason of review: poor service and incompetency.

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ETCustomerSupport
#1079024

Thank you for bringing your experience to our attention. We regret any miscommunication or confusion that occurred regarding the pricing.

We would like to follow up with you to ensure that everything has been resolved with the pricing and learn more about your installation concerns. Unfortunately, we cannot locate your account with the information posted here.

Please send your contact information to customersupport@empiretoday.com so that we can follow up with you. Thank you.

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