Reply by Empire Today

Dear Diane,
We understand that we reached an agreement regarding your concerns in December, 2015. Please direct any future questions to
Thank you.
Palm Coast, Florida

Update by user Nov 04, 2015

11/4/2015 Empire is working with me to resolve the issues. However, they still have to redo the three rooms of floors. I hope they will do the job to my satisfaction.

Original review posted by user Oct 05, 2015

I had Empire Today install tiles in three rooms of my home. They had to come back because the tile looked hazy and dirty.

The grout color does not look like what I picked out. After they left, the tiles did not look as hazy and dirty but nothing was done about the grout. I complained and they were supposed to send someone out to re-grout on 9/29/15 (my birthday). I waited all day and no one came or even bothered to call.

I have been calling Xavier, the person supposedly handling this, since then and have had no return phone call from him. I've reported Empire Today to Ms. Pam Bondi, the BBB, Consumer Action and the FTC. I have also written a letter to the Chief Executive Officer and sent it by regular mail as well as e-mail.

To date, have had no response from him.

What awful practices for a nationwide company. I guess I will be going to the TV news stations next.

Reason of review: Not as described/ advertised.

Monetary Loss: $6768.

Preferred solution: Price reduction.

Empire Today Cons: Customer service and product was not what i originally chose, Horrible customer service.

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Hi Diane, thank you for bringing your concerns to our attention. We never want our customers to be disappointed in the work that is done in their homes, and we regret that the installation did not meet your expectations.

We understand that we’ve been in contact with you about this situation, and we will continue to follow up with you to work towards a resolution. You can also reach us at

Thank you.

to ETCustomerSupport #1043533

I have called Xavier, the person handling this mess, three times since last Tuesday and have left messages requesting a call back. To date, no call back received from Xavier at Empire Today.