Reply by Empire Today

Dear Tina,

We strive to leave a positive impression from the start of your sales appointment until the completion of your installation. Customer satisfaction is our number one priority, and your concerns are of much importance to us.
We regret to hear that you were inconvenienced by this matter, and we’ll be following up with you shortly to work with you towards a resolution.
Thank you for your patience.

-ET Customer Support
Customer service

This is the worst company with whom I have ever attempted to do business. No one showed up for the scheduled in home estimate.

I called 20 minutes before the end of scheduled time at which time the woman with whom I spoke informed me, after an unsuccessful attempt contacting the representative, "he still has 20 minutes, ma'am." At 5 minutes after the scheduled time ended, I called again, and got disconnected. I waited thinking they would call me back. They did not. I called again at which time I got disconnected yet again.

Shockingly no one called me back.

The third time I called, the woman said, "I'm sorry ma'am. I can offer you $50 off your purchase." As tempting as THAT sounded...I would never enter into a contract with these clowns!

Product or Service Mentioned: Empire Today Customer Care.

Reason of review: Poor customer service.

I didn't like: Lack of respect.

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