Reply by Empire Today

Dear Customer,
We sense your frustration and are disappointed to hear that you feel this way. Your concerns are important to us, and we would like to follow up to address your concerns. Unfortunately, we are unable to locate your account with the information in your post. Please email your concerns and account information to customersupport@empire-today.com so that we can further assist you, and mention Pissed Consumer in the subject line.
Thank you.
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I have had 2 appointments for carpet install this week, Monday and today, I have taken 2 days off work, postponed my work travels to be present for the install, moved furniture out of the room (and back) 2X, I called to confirm BOTH appointments time/day, and STILL NO CARPET.The installer had a cancellation, in the morning, and my install was scheduled for the afternoon (conformed directly that morning) and I was at an appointment in the morning when he decided he wanted to do it since the other cancelled, and since I had confirmed the afternoon, and confirmed it at 7:30am that same day, he still cancelled and didn't tell me.

I had to call when he never showed, and the excuse was "well, he didn't want to wait since his first appnt cancelled"....NOT MY PROBLEM! I was a hairstylist for 20 years, and if my morning appnt cancelled, I didn't go home for the day and blow off all my other appointments! WHERE IS THE CUSTOMER SERVICE THEY ADVERTISE IN THEIR COMMERCIAL????? I want someone held accountable for this!

I now will not have the carpet for my holiday gathering, have burned 2 days off work waiting for this POS to show up, and now will be traveling all next week, so STILL won't have the carpet for another 2 weeks! This has to be THE WORST company I have dealt with ever! They simply DO NOT care! Where is the CEO- Keith Weinberger???

He needs to know about this!!I will not stop here, I will be going to the top until I am heard by someone who gives a SH**!

Review about: Empire Today Carpet Installation.

Reason of review: Poor customer service.

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