Update by user Jan 03, 2016
They finally called and said that I would only have to pay 50% to have all new That tells you right there they are wrong If they would have put a moisture barrio down we wouldn't have this problem so I enjoyed the holiday and now Im taking them to small claims court Three different contracted said they would sign a statement for me so let you know how it goes
Original review posted by user Dec 04, 2015
Talk to Dianna was told they were going to send a inspector out which they did but have heard nothing from them I am getting tired of the run around I want my floor fixed I have dealt with Empire for along time but never had this lousy of service When you try to call they wont give you a direct number and you are put on hold forever but if you are placing a order they are Johnny on the spot
Product or Service Mentioned: Empire Today Laminate Flooring.
Reason of review: Poor customer service.
I didn't like: Horrible customer service, Poor follow up on installation, Job quality, Not returning calls.