Reply by Empire Today

Dear Linda,
We are disappointed to read that your initial experience did not meet your expectations. It is our understanding that we have offered a fair solution to your concerns. If you have further questions please contact us at
Thank you.
Toms River, New Jersey
Customer service
Diversity of Products or Services
Price Affordability
1 comment

Update by user Jan 03, 2016

They finally called and said that I would only have to pay 50% to have all new That tells you right there they are wrong If they would have put a moisture barrio down we wouldn't have this problem so I enjoyed the holiday and now Im taking them to small claims court Three different contracted said they would sign a statement for me so let you know how it goes

Original review posted by user Dec 04, 2015

Talk to Dianna was told they were going to send a inspector out which they did but have heard nothing from them I am getting tired of the run around I want my floor fixed I have dealt with Empire for along time but never had this lousy of service When you try to call they wont give you a direct number and you are put on hold forever but if you are placing a order they are Johnny on the spot

Product or Service Mentioned: Empire Today Laminate Flooring.

Reason of review: Poor customer service.

I didn't like: Horrible customer service, Poor follow up on installation, Job quality, Not returning calls.

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We regret that your concerns have not yet been addressed, and we would like to know more about the issues you’ve been experiencing so that we can help make things right for you. Unfortunately, we cannot locate your account with the information posted here.

Please send your contact information to or call us at 888-588-2315 x4195 so that we can follow up with you.

Thank you. Bill Allivato, National Customer Service Manager