Reply by Empire Today

Star, we’re truly sorry for your missed installation appointments and any inconvenience you were caused. We’re dedicated to addressing and resolving any customer concerns. It’s our understanding that we did speak with you earlier this month to discuss a resolution. If you’d like to discuss our offer or have any other questions or concerns, please email us at or call us at 888-588-2315 x4195. Rebekah Clerk, National Customer Service Manager
Dallas, Texas

Empire Today, LLC has still not satisfied my requests to speak to the CEO about my previous complaint. They owe me $234 for 2 times I had to board my dogs because they promised to be here to install floors on 2 dates and did not show up or call letting me know they weren't coming.

They always promised to pay the $234 for boarding, but now they are trying to silence me by asking me to sign a waiver stating I will not complain to anyone ever again. They are now holding the money they owe me hostage.

Review about: Empire Today Flooring.

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