Reply by Empire Today

Dear Mr. Finlayson,
We understand that we have been in contact to you in regards to your concerns, and have offered a fair solution. If you continue to have questions please email us at
Thank you.
333 Northwest Ave, Northlake, IL 60164, USA

Back on Nov 17 I placed an order and paid empire for carpet. I changed my mind and cancelled the order less than two hours later.

I have been getting one lie after another since then trying to get the money back. Every time I call they have a new excuse why they still have my money. It is well past the 15 days that they claim that they need to process a refund. The latest claim is that they mailed the check on the 8th of December from Northlake Illinois going to Plano Illinois and its not here.

The stated that it takes 7 to 10 days for mail to travel that distance.

Total BS . Filing a consumer fraud complaint tomorrow.

Product or Service Mentioned: Empire Today Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $2000.

Preferred solution: Full refund.

Empire Today Pros: Ripped me off and still lying to me.

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Dear Mr. Finlayson,

We are disappointed to read your post.

We take your concerns seriously and we will investigate this matter further.

Thank you for your patience.


I am currently waiting for a call from the corp installing office. I have waited for them 2X this week, changed my work travels, called and confirmed the arrival times for the install BOTH TIMES, moved the furniture 2X, and they have cancelled last minute BOTH of the scheduled installation days.

I am FUMING! This is exact opposite of what they advertise on their commercial! TODAY, I have so far spent 75 minutes on the phone, and still have no install date, and nothing is resolved, and i will have to move the furniture BACK in the room again, and take ANOTHER day off work to be here for the install. This company sucks!

I will NEVER do business with them again or recommend them to anyone!!! The salesman sure could talk a good talk, and it is ALL down hill after that!!!


Dear Tracy,

We understand your frustration and regret to hear that you were inconvenienced by this matter. We will be in contact with you soon to learn more.

Thank you.