Back on Nov 17 I placed an order and paid empire for carpet. I changed my mind and cancelled the order less than two hours later.
I have been getting one lie after another since then trying to get the money back. Every time I call they have a new excuse why they still have my money. It is well past the 15 days that they claim that they need to process a refund. The latest claim is that they mailed the check on the 8th of December from Northlake Illinois going to Plano Illinois and its not here.
The stated that it takes 7 to 10 days for mail to travel that distance.
Total BS . Filing a consumer fraud complaint tomorrow.
Product or Service Mentioned: Empire Today Customer Care.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $2000.
Preferred solution: Full refund.
Empire Today Pros: Ripped me off and still lying to me.