I have been reading the reviews of Empire Today. Many of the people complaining seem to be their own worst enemies.
They cannot even spell or use proper English when complaining. This makes it very difficult to take their complaints seriously.
They complain after the fact, rather than taking assertive action and learning the correct way to complain. Learn to negotiate.Give your opponents something to use to accede to your wishes.Don't be shy about going up the chain of command to complain.
I have a feeling that at least 50% of the complaints are overblown, or could have been ameliorated with the proper communication.