Reply by Empire Today

Customer satisfaction is truly important to us and we want address your concerns. We work with leading manufacturers and carry a wide assortment of products and styles to meet the needs of our customers’ lifestyles. All of our products are backed by manufacturer and installation warranties. If there are any issues that arise with the quality of the product or the installation, we will work with the customer on identifying the concern and assisting in providing a resolution. At times, we also hire an outside third party to review the product. We will then use this information to work on a mutual resolution with the customer. I would like to have Rebekah Clerk, National Customer Service Manager, speak with you regarding your concerns with your carpet. Based on the information on your post, we’re not able to locate your information in our systems, if possible, could you please contact her at customersupport@empiretoday.com or call 888-588-2315 x4195. Bridget Moscatello, Vice President of Customer Care.
Author's
Cochranville, Pennsylvania
3 comments

Empire Carpet should be banned as they have terrible carpet and will not hold up wear with just 2 people in the house.I was foolish enough to buy their carpet but I will never buy anything from them again..

They will not accept any claim as to the worthless carpet they sell. They stink !!

I had the carpet checked by their rep and was told that all was acceptable, but another local firm said that they have had several other customers ripped off by EMPIRE and replace their carpet for them.

Carpet that I bought just 1 year ago will need to be replaced in another year because of the shedding.PLEASE if you read believe me do not buy from them.

Monetary Loss: $2500.

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Comments

Anonymous
Sihanoukville, Preah Sihanouk, Cambodia #121754

What did you expect!You sent your dog out trying to attack the workers, they had a very hard time doing the work with that young lady always throwing her Vajayjay at the workers.

If your carpet isnt lasting it is because of all those carpet burns given to your wife.Also your carpet is not warranted to farm animals.

Anonymous
Crosslake, Minnesota, United States #121749

Thank you for bringing your carpet experience to our attention. We apologize for any inconvenience, and our customer service team would like to work with you to explore a resolution. Please contact us at 800-588-2300 so we can assist you

Anonymous
#118126

Just i want to ask you why you killed the

the sales man time and and signed the

purchase order. You have to think twise before you sing anything and use commonsence

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