Reply by Empire Today

I’m sorry to hear about the issues you’ve experienced with your product. We are dedicated to making sure every customer is satisfied with the product we install in their home, and I understand that we’ve reached out to you recently to continue to work on a resolution together. We do want to work with you to make things right. We stand by our products and if there is an issue related to a defect in the product installed in your home, we are able to work directly with the manufacturer to reach a resolution. Our local area market has reached out to you to continue to work with you. If you are able to please follow back with them so we can help. Or, if you’d prefer to contact me directly I can be reached at 888-588-2315 x4195 or Rebekah Clerk, National Customer Service Manager
Rancho Santa Margarita, California

This company - Empire - sold and installed inferior quality carpeting and padding and refused to make good on their warranty.After numerous calls to them and inspections by their independent contractors we were told we were at fault for not maintaining the product in a cleaner fashion.

Eventually - soon, I hope, we will replace the carpeting with other flooring from a more reputable firm.

This will come after wasting nearly $3,000.00 on the product they sold and installed.It is blatantly apparent that they are not interested in customer service or satisfaction at any level and instead will go out of their way to prove the customer is always wrong.

Review about: Empire Today Flooring.

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