Empire Today's reply to:
Empire Today - So upset
Customer Service is horrible!!!
Of course the sales rep was on his game when selling us product - since then nothing but issues. Installers were late, not enough material was delivered, therefore, installation was delayed a day, clean up was not acceptable, trying to get them back to do a warranty repair was a nightmare, get the run-around, sit on the phone on hold for long periods of time (20-30 min or more), sit and wait on them to show-up and then when calling them are told we aren't down on the schedule.
I would NEVER recommend Empire to anyone - this entire experience has been nothing but a headache and the company does not take follow thru on anything.
Review about: Empire Today Flooring Installation.
Reason of review: All of the above.
Preferred solution: Let the company propose a solution.
I liked: But not to repair it.
I didn't like: No followup.