Reply by Empire Today

Dear Mr. Lahmann,
Your satisfaction is important to us, and we understand that we have completed a replacement for you. For future concerns please contact us at customersupport@empiretoday.com.
Thank you.
Author's
Pataskala, Ohio
2 comments
1.0
Details
Customer service
Exchange, Refund and Cancellation Policy
Reliability

Customer Service is horrible!!!

Of course the sales rep was on his game when selling us product - since then nothing but issues. Installers were late, not enough material was delivered, therefore, installation was delayed a day, clean up was not acceptable, trying to get them back to do a warranty repair was a nightmare, get the run-around, sit on the phone on hold for long periods of time (20-30 min or more), sit and wait on them to show-up and then when calling them are told we aren't down on the schedule.

I would NEVER recommend Empire to anyone - this entire experience has been nothing but a headache and the company does not take follow thru on anything.

Review about: Empire Today Flooring Installation.

Reason of review: All of the above.

Preferred solution: Let the company propose a solution.

I liked: But not to repair it.

I didn't like: No followup.

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Comments

ETCustomerSupport
#1144050

Hello Mike,

We are disappointed to read your review and regret the problems you have been experiencing.We will contact you soon to help make this right.

Thank you.

Anonymous
#1143549

And also - hardwood was over-ordered by 5 boxes. Installers took excess with them - called about refund - twice - that was 3 wks ago and again just yesterday and have heard nothing. Keep getting run-around, put on hold, and told someone would get back to me!!!

comments