Reply by Empire Today

Dear Mr. Lahmann,
Your satisfaction is important to us, and we understand that we have completed a replacement for you. For future concerns please contact us at
Thank you.
Pataskala, Ohio
Customer service
Exchange, Refund and Cancellation Policy

Customer Service is horrible!!!

Of course the sales rep was on his game when selling us product - since then nothing but issues. Installers were late, not enough material was delivered, therefore, installation was delayed a day, clean up was not acceptable, trying to get them back to do a warranty repair was a nightmare, get the run-around, sit on the phone on hold for long periods of time (20-30 min or more), sit and wait on them to show-up and then when calling them are told we aren't down on the schedule.

I would NEVER recommend Empire to anyone - this entire experience has been nothing but a headache and the company does not take follow thru on anything.

Product or Service Mentioned: Empire Today Flooring Installation.

Reason of review: All of the above.

Preferred solution: Let the company propose a solution.

Empire Today Cons: No followup.

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Hello Mike,

We are disappointed to read your review and regret the problems you have been experiencing. We will contact you soon to help make this right.

Thank you.


And also - hardwood was over-ordered by 5 boxes. Installers took excess with them - called about refund - twice - that was 3 wks ago and again just yesterday and have heard nothing. Keep getting run-around, put on hold, and told someone would get back to me!!!