Reply by Empire Today

Dear Nina,
Providing exceptional customer service is our number one priority, and it’s our goal for our customers to have a positive experience from start to finish.
We appreciate you making us aware of your concerns and understand that your order has been cancelled per your request. If you continue to have questions and/or concerns regarding your experience please message us at
Thank you.
-ET Customer Support
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

The worst customer service EVER. When I made my appointment to look at samples, they told me they would send 300 carpet and hardwood samples.

The sales person arrived with maybe 75 samples of carpet only, 6 products in 12 different colors, and they FORGOT to bring hardwood samples. You are basically forced to make a choice from a very limited selection. Their so called "Half Off" sale is ONE carpet only, which is priced so high that even half off you can't touch it. When the time came for them to install, they called and CONFIRMED my appointment, and then NEVER SHOWED UP.

We moved a 3 bedroom house full of furniture and moved my disabled Father to another location for the installation, and they never showed up. When I called to find out what the heck was going on, they said that they had "Left a message" that they were rescheduling me to one month later!! Say NO TO EMPIRE!

Buy local... These people have no clue what they are doing, and the only way they are going to improve is if we BOYCOTT them.

Product or Service Mentioned: Empire Today Carpet Installation.

Reason of review: Problem with delivery.

Preferred solution: Let the company propose a solution.

I liked: Saleswoman lilith was great.

I didn't like: Never showed up to install and never called, Rescheduled me one month later without telling me, Electronically charged me but refused to issue electronic refund, Made me wait on hold for 34 minutes.

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