Reply by Empire Today

As a member of the customer service management team, I would like to talk with you to find out more information about your experience. I apologize that your appointment did not meet your expectations – your description of the situation is not how Empire handles its in-home appointments. We would like to talk with you to find out more information and follow back with the sales representative involved. Please contact me directly at or 888-588-2315 x4195. Rebekah Clerk, National Customer Service Manager There are many factors that go into our fully installed price including the product cost, padding, sales, floor preparation, square footage of the area, moving of furniture, etc. We also offer a Low Price Guarantee in which we’ll beat any competitive offer. If a customer finds a better quote and has met the criteria for our Low Price Guarantee Program, we will honor the quote. Empire works with leading manufacturers and carries a wide assortment of products and styles to meet the needs of our customers’ lifestyles. Customer satisfaction is extremely important to us. If possible, we would like if you could contact a member of our team to discuss your concerns.
Westminster, Maryland

We needed carpet for a large home office. Empire told me th 'have the decision makers present when the salesman arrives!!

The 'salesman' shows up with two ragged samples of 'commercial' carpet; no name, no tag. The samples weren't even bound! When asked whose carpet it is he says it's their special commercial private label.

He measures the rooms and gives me an outrageous verbal price, and then starts pushing that I was so lucky that he reserved a slot for tomorrow to have it installed.

The room is full of bookcases that have to be moved but he won;t move them, but insists on doing the job the next day. When I told him the price was too high he tells me if I belong to BJ's or Sam's club he can give me a 10% discount since they sell a lot of carpet through them. BJ's has no affiliation with Empire, and does not sell carpeting!). He pretends to call the warehouse on his cellphone and tells me he has a end of roll that is enough to do the job and can cut another 205 off.

He never told whoever he was talking to, if anyone, the carpet pattern or yards required! Now he is ready to write a contract so he can get the job scheduled for the next day(here we go again)I asked him to write an estimate and he says "I write contracts, not estimates" I ask if he is aware of the Home Solicitation Sales Act and that I could cancel within 3 days with no obligation, He says 'Look it don't apply here, an if it did they would just sue me' Here's the point where I tell him I deal with salesmen not slicksters. He gets all in a huff and says he cannot guarantee the price aftr he leaves. I told to leave and I'd take my chances.

Such ***. I wouldn't use a scrap of their carpet in the bottom of a dog house!

Monetary Loss: $2500.

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Same thing happened to us. Hate salesman that think they are smarter than

Crosslake, Minnesota, United States #139659

Thank you for bringing your sales experience to our attention. Our customer service team looks forward to addressing your concerns immediately. We encourage you to contact us directly by calling us at 800-588-2300.


Consumer Advocate Team

Empire Today, LLC