Reply by Empire Today

Thank you for making us aware of this situation. We take your concerns very seriously. Unfortunately, we are unable to locate your account with the information given. Please contact customersupport@empiretoday.com so we can discuss this situation further.
Author's
Carmichael, California
2 comments

Made a purchase late 2014 of laminate flooring for my bedroom/bath. Neither room is big, but they connect.

Several months ago I started noticing the flooring was buckling at the joints. (Tongue & Groove) Just thought, at first, it was me. Then later it became obvious that it was buckling and there was a squishing sound.

Called to see how this could be corrected.

First, the hold time on the phone became indecently long, the department shuffling, dropped calls and no return calls, etc.

Three (3) months later I finally got the local dealer who said he'd look into what could be done, because labor warranty had already expired.

I just got a call and I was informed they can't do anything because (wait for it) they no longer carry the brand and type of flooring I purchased!

I pointed out if that was the case then the 30 warranty was no good either on an item they don't carry anymore because they wold be unable to replace it. The response was, yep.

Just don't do business with them.

Review about: Empire Today Laminate Flooring.

Reason of review: Bad quality.

Had an Experience with Empire Today?

Write a review

Comments

Anonymous
#1141393

Similar issues here in NJ - Hackensack store.

Anonymous
#1141009

We are experiencing a similar problem with the installation.We notified the company on the same day that the laminate flooring was installed.

We have gone back and forth for over 1 month now. They are trying to tell us that it is ok for laminate flooring to be like a trampoline!!! They will not fix the floor, the scammed us on the price, they sent installers that appear to not be trained in flooring installation as everything about the installation was wrong. We have made 25 calls.

We now just want this *** floor taken out & our money refunded.We are considering trying to get a class action together as if you read through this site there are hundreds of us out there with similar issues with Empire!

comments