Made a purchase late 2014 of laminate flooring for my bedroom/bath. Neither room is big, but they connect.
Several months ago I started noticing the flooring was buckling at the joints. (Tongue & Groove) Just thought, at first, it was me. Then later it became obvious that it was buckling and there was a squishing sound.
Called to see how this could be corrected.
First, the hold time on the phone became indecently long, the department shuffling, dropped calls and no return calls, etc.
Three (3) months later I finally got the local dealer who said he'd look into what could be done, because labor warranty had already expired.
I just got a call and I was informed they can't do anything because (wait for it) they no longer carry the brand and type of flooring I purchased!
I pointed out if that was the case then the 30 warranty was no good either on an item they don't carry anymore because they wold be unable to replace it. The response was, yep.
Just don't do business with them.
Product or Service Mentioned: Empire Today Laminate Flooring.
Reason of review: Bad quality.