Reply by Empire Today

As a member of the Customer Service Management Team, I apologize for the problems you have experienced with your Ceramic Flooring. I would like the opportunity to work with you to make things right. I understand that it can be frustrating to have incorrect orders placed, and I want to follow back with the sales representative and installers involved. I would like the opportunity to address your concerns personally but am not able to review your account from the information provided in your post. If possible and at your convenience, please feel free to give me a call at 888-588-2315 x4195 or you can email me at customersupport@empiretoday.com. Rebekah Clerk, National Customer Service Manager.
Author's
Lebanon, Tennessee
0 comments

I had Empire install ceramic tile on my kitchen and bath floors in Sept of 2007.Today is oct23 2008.

At this minute the installers are in my bath for the 3rd installation. They would not be there except for the fact they refused to refund my money. The first time the installer did not reset the toilet properly. Water was extensive .Since the water was going under my house I didn`t know until I smelled a horrible order.

Mold and mildew was rampant. They refunded my plumber bill. Second time after a couple of weeks the grout started pulling away from the tile. I tried to call the corporate office when I got in touch they would not let me speak to anyone there instead rerouted me back to the local store.I didn`t mention that they ordered the wrong tile twice.

and forgot to order once. I should have searched the Internet before instead of after the fact.

Will never make same mistake again.Buyer beware!!!!!!!

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