Empire Today's reply to:
Sick and tired of EMPIRE TODAY!!!!!!!
I had Empire install ceramic tile on my kitchen and bath floors in Sept of 2007.Today is oct23 2008.
At this minute the installers are in my bath for the 3rd installation. They would not be there except for the fact they refused to refund my money. The first time the installer did not reset the toilet properly. Water was extensive .Since the water was going under my house I didn`t know until I smelled a horrible order.
Mold and mildew was rampant. They refunded my plumber bill. Second time after a couple of weeks the grout started pulling away from the tile. I tried to call the corporate office when I got in touch they would not let me speak to anyone there instead rerouted me back to the local store.I didn`t mention that they ordered the wrong tile twice.
and forgot to order once. I should have searched the Internet before instead of after the fact.
Will never make same mistake again.Buyer beware!!!!!!!
Review #140657 is a subjective opinion of a user.