Reply by Empire Today

Mr. and Mrs. Dunn, thank you for bringing your concerns regarding the installation or your shower to our attention. I apologize again for any inconvenience this may have caused you. Customer satisfaction is important to Empire and we take feedback from our customers very seriously. It is my understanding that we have discussed and finalized a resolution with you. If you have additional questions, please feel free to email us at or contact me via phone at 888-588-2315 x4195. Rebekah Clerk, National Customer Service Manager
Fort Worth, Texas

We had 2 showers done 8000 dollars. The installer fell through my ceiling during installation.

Then 4 months later it was leaking water through my ceiling a repair person came out said it was a crappy job and would be replaced.

Did not hear from them for 3 months and only when we called them back to see what was going they came and measured for a new shower pan came back 1 month later with the wrong one it has now been 5 more months without a shower and still have not heard from them. I will report this to the BBB and I will not continue to pay for this crappy job.

Product or Service Mentioned: Empire Today Installation.

Monetary Loss: $4000.

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Also if you are interested take a look at some of my other topics about Empire Today. Take a look at the customer feedback and employees best of luck again.


First off I would like to say hello Stepphun it doesnt surprise me that your experience with Empire Today was horrible least to say. I have worked with them on many levels and my advice would be to steer clear of them.

70% of there work is incomplete or half assed.

I wish you best of luck with the BBB lets spread the truth! peace

Crosslake, Minnesota, United States #103653

Empire Today is currently researching your concerns. We always want to ensure that you have the best possible experience, and a customer care team member will contact you directly within one business day to work toward a resolution. Thank you for sharing your experience with us.


Consumer Advocate Team

Empire Today, LLC