Reply by Empire Today

As a member of our Customer Service Management Team, I apologize we did not meet the expectations set forth by our sales representative during your free in-home estimate and that you did not have a positive experience with your bathroom installation. Making improvements to your home is an important and big decision and we understand that it can be frustrating to have somebody come back several times to correct a problem that should have been finished the first time. Since we do not have your contact information, would you please contact me so we can work with you to make things right? Please feel free to email me at customersupport@empiretoday.com or call me directly at 888-588-2315 x 4195. Rebekah Clerk, National Customer Service Manager
Author's
Philadelphia, Pennsylvania
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I went with Empire because I live on a 2nd floor condo and wanted to avoid tearing out my tub/shower.After some back and forth on the price, we settled in at a price that seemed doable.

The salesman, Tom, sets up the installation and assures me it will be done in one day as my condo requires water be turned off to my whole building. Well the guy shows up 4 hrs. late and gets about one-third of the way done. The 2nd day he shows up at 8:00 PM, works until midnight and still doesn't finish.

He finally "completes" the job about 1 week later. Tom never returned a single one of my phone calls. The shower curtain rod came loose the first time I draped a towel over it and the caulking looked like it was done by an 8 yr. old.

Two morons came to fix the rod weeks later and it still didn't hold. After that came some guy who didn't speak a word of English but has apparently managed to secure the rod. All the while one Empire person after another "handles" my complaints. I finally decide to stick with talking to a guy named Scott who eventually offers to completely redo the job.

I say 'No' as I have no confidence in them and request a partial refund.

Well, to end a long story, Scott hasn't produced squat and, 2 months later, all I have to show for this nightmare is a crappy shower and bathtub.Empire Today, hands down, is the worst company I have ever dealt with!!!!

Review about: Empire Today Installation.

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