Reply by Empire Today Sep 28, 2011

Linda, we truly apologize for the lack of follow up you’ve received about your product repairs and for your missed repair appointment. It’s our understanding that our installer spoke with you recently and that an appointment was rescheduled for this coming Saturday, October 1st. If there are any questions or concerns you may have before or after this time, please don’t hesitate to call us at 888-588-2315 x4195 or email us at customersupport@empiretoday.com. We’re always here to help. Rebekah Clerk, National Customer Service Manager
Author's
Miami, Florida
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I had Empire install Laminate flooring around a year ago....recently i noticed a piece was chipping...It has taken til now..4 months later and i am no where....they sent an inspector twice both times giving me different reasons and excuses even though it is 10 yr guaranteed....finally they approved it and they keep setting up appointments to fix it and they never show up...the worst customer service in the world...Pretty much once they take your money you are on your own.

i have never seen anything like this.so sorry i ever used them

Linda, Deerfield Beach, fl.

Review about: Laminate Flooring.

Review #264535 is a subjective opinion of a user.

PRODUCT OR SERVICE Empire Today Flooring
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