Reply by Empire Today

I’ve reviewed your post and it deeply concerns me that we didn’t meet your expectations the first time but then missed a second time when we committed to being there for your appointment. I do apologize on behalf of the organization. Since we don’t have any stores, our in-home appointments are very important to us. Our goal is to make the entire process convenient and ensure you’re satisfied not only with the service but also with our products. Based on the information provided in the post, I’m not able to review your account. I would really like the opportunity to discuss the information that you’ve provided and gather some additional details. If possible and at your convenience, please feel free to give me a call at 888-588-2315 x4195 or you can email me at customersupport@empiretoday.com. Rebekah Clerk, National Customer Service Manager.
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Los Angeles, California
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I scheduled an appointment to get an estimate for wood laminate flooring. Empire scheduled me between 3:00-6:00pm. I waited until 8:00pm and they never showed up. I submitted an email to Empire web site stating my disappointment with their service.

I received a call the very next morning from a supervisor. She was very apologetic and explained the there was some confusion with the scheduling. She told me if I would give Empire another chance they would show me that they are professionals. She would also give me a discount. So I agreed to schedule another appointment. She scheduled me for this Friday between the hours of 6:00-8:00 pm.

I rushed home after work and waited until 8:15 and no one called me to say that they were unable to meet me. They were again a no show. I will not recommend Empire to anyone.

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