Empire Today's reply to:
Empire Today - Scheduled an appointment twice and Empire was a no show.
I scheduled an appointment to get an estimate for wood laminate flooring. Empire scheduled me between 3:00-6:00pm. I waited until 8:00pm and they never showed up. I submitted an email to Empire web site stating my disappointment with their service.
I received a call the very next morning from a supervisor. She was very apologetic and explained the there was some confusion with the scheduling. She told me if I would give Empire another chance they would show me that they are professionals. She would also give me a discount. So I agreed to schedule another appointment. She scheduled me for this Friday between the hours of 6:00-8:00 pm.
I rushed home after work and waited until 8:15 and no one called me to say that they were unable to meet me. They were again a no show. I will not recommend Empire to anyone.
Review #164301 is a subjective opinion of a user.