Reply by Empire Today

Dear Customer,
We sincerely apologize for the inconvenience that this matter caused for you. We understand your frustration and would like to follow up with you to learn more. Please email your concerns and account information to customersupport@empire-today.com so that we may follow up with you.
Thank you.
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We had a very nice salesmen who over promised and his company under delivered.We were away on vacation and cut our trip short 1 day to make sure we were here for the install,which was scheduled for today.

They called this morning and said they could not give a time because it was a custom install. NOT, we were having carpet installed on 4 sets of stairs about 5 stairs each. I wasted my entire day waiting for the installer to show up. I called three times before they finally told me that the installer wasn't coming.

Unbelievable! No apology offered, no reschedule date or time offered.

This is what you call a very poor business model!I'm going to report them to the better business bureau

Review about: Empire Today Customer Care.

Reason of review: Poor customer service.

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