Reply by Empire Today

Mr. Newmark, as a member of the Customer Service Management Team for Empire, I wanted to let you know that we review each and every concern that is brought to our attention. I apologize that that the experience didn’t meet you expectations. Customer satisfaction is extremely important to us. If possible, I would like if you could contact a member of our team to discuss your concerns so we can provide you a resolution, please feel free to email us at or via phone at 888-588-2315 x4195. There are many factors that determine our fully installed price estimate such as; the products selected, padding, if the products are on special or promotion, square footage of the area, moving of furniture, etc. Empire will honor any price estimate for 30-days in addition, we offer a Low Price Guarantee - we'll beat any competitive offer, guaranteed. Rebekah Clerk, National Customer Service Manager.
Newark, New Jersey

On April 16, 2010 I called Empire Carpet to schedule a free in-home estimate. Tilal Osman, Sales Representative came to my home on April 19, 2010 and measured the basement area that we wanted carpeted. I explained that we wouldn't do it for about a month, since were getting our basement waterproofed first. We picked the carpet, and he gave me a quote of $1900. I was ready to sign the contract then, but he said, "why don't you think about it overnight, then call me in a day or two and I'll bring the contract to you." He didn't give me anything in writing. I called the next day, but he didn't return my call. Over the next month, I called a couple of time, but he said that he'll wait to come till a few days we want it installed.

I called him again on May 25th, and set up for him to come on May 27th. Tilal Osman came to my house and asked for the paper quote that he gave me. I explained that he hadn't given me anything in writing. I told him the quote he told me. He said that when he came there was a special going on and the price that he said was only if I signed that night (quite contrary from what he said on April 19th). He went back downstairs to measure again. He came up, and told me that it would be $3200. I explained that this was much higher than what he originally quoted me. He said, "It's so big, there is no way we could do it for that price." I asked him to leave. He kept arguing with me, and wouldn't leave until I threatened to call the police.

Product or Service Mentioned: Empire Today Estimate.

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Empire Carpet is a ripoff. The salesman we had out quoted an incredibly inflated price to see how *** we might be.

When I asked if this was the best he could do price-wise, he said yes. When I declined to make the purchase, he suddenly dropped the price. By the time he left, he had cut the price by over half. By this point I felt so uneasy I didn't want to deal with him at any price.

These shysters are probably ex used car "buy here, pay here" salesman. Do yourself a favor and buy from reputable people, not these lying jerks.


I do remember used Empire today on 2008 and the sle rep was the same tilal osman,and evrything went find and error could happened.


Empire never called me back either. I called the sales rep Toni and left messages but they don't seem to care. What a joke!


This business response is a joke. I called numerous times to complain and was told that a manager of this area would call me. They told me that they would look up the original quote and get back to me within one business day.

Still waiting for a call back...

This company is such a fraud.


Empire Today LLC seems to be a big joke. They always have the same generic business response to the complains.

Seriously, if a business doesn't even care to have a more personal response to the complain instead of giving a number, their business ethic is way too low.

It makes all these complains believable because their customer service sucks, people had to wait to talk to someone, and they continue insisting customers to call them? What a joke!


Thank you for bringing your sales experience to our attention. We apologize for any inconvenience, and our customer service team would like to work with you to explore a resolution. Please contact us at 800-588-2300 so we can assist you.