Empire Today's reply to:
Empire Today - Rude Sales Rep Named Rex
We had a in home quote done today by Rex here in the Ft.Worth Texas area.
Rex showed up and when bringing in the carpet samples he first spit on my driveway as he made his way to his truck. When we asked how much carpet was per square foot he had no idea on how to break down the price, very unprepared and unprofessional. We had to call him back to come back the next day so we could sign the contract he was rude and hung up on us.
I am flabbergasted as to the lack of customer service I was shown by this Empire Carpet Sales rep Rex.And they want to sell us carpet, oviously not!
Monetary Loss: $1.