Reply by Empire Today

Kathy, On behalf of Empire Today, I would like to apologize for the lack of service you received from your sales representative. Empire has been in business for over 50 years and we take customer satisfaction very seriously. I was not able to locate your account information based on your post, so if you could follow back we me, I would like to address the situation with the sales representative involved. We understand installing new carpet is a big decision and substantial investment in your home. Empire’s goal is to make the process simple and hassle-free from beginning to end. We provide our customers with one fully installed price that takes into consideration several factors including product, installation, moving of furniture, sales and more. The manner in which your sales representative acted during your appointment is unacceptable and we want to work with you to make things right and address your experience with his manager. Please contact me via phone 888-588-2315, ext. 4195 or you can email me at I look forward to hearing from you. Rebekah Clerk, National Customer Service Manager
Richardson, Texas

We had a in home quote done today by Rex here in the Ft. Worth Texas area.

Rex showed up and when bringing in the carpet samples he first spit on my driveway as he made his way to his truck. When we asked how much carpet was per square foot he had no idea on how to break down the price, very unprepared and unprofessional. We had to call him back to come back the next day so we could sign the contract he was rude and hung up on us.

I am flabbergasted as to the lack of customer service I was shown by this Empire Carpet Sales rep Rex. And they want to sell us carpet, oviously not!

Monetary Loss: $1.

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