Reply by Empire Today

Kathy, I would like to have an opportunity to speak with you regarding your appointment, your feedback is extremely valuable to us and it is taken very seriously. At your convenience, please feel free to contact me at or via phone at 888-588-2315 x4195. For additional information on our pricing, there are many factors that determine our fully installed price estimate such as; the products selected, padding, if the products are on special or promotion, square footage of the area, moving of furniture, etc. Empire will honor any price estimate for 30-days. Based on your post, I understand that you were able to find product at a lower price. I wanted to make you aware that Empire does offer a Low Price Guarantee we'll beat any competitive offer, guaranteed if the conditions for the program are met. Rebekah Clerk, National Customer Service Manager.
Camden, New Jersey

Good thing I did my research first before I had Empire come out and give me a quote. On 11/13/09, Empire rep came out to give me a quote on a room apprx.

10 x 10, well to my surprise the quote was almost $700.00, well I almost died... I did show the rep my quote from another carpet dealer in the area for only $380.00. I asked to see of he could match that quote and he said he had to check with his boss.. well after 2hrs.

he did call back to say he could match... but was unable to come back to my home to do the paperwork... I can't believe that they could of taken advantage of me for $700.00.

I did not know what a bad reputation they have, well I have nothing good to say about them anymore, and I plan on filing a complaint. We the public shoukd not be taken advantage of.

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If you havent noticed, every response from this company is a copied and pasted response. Really shows the integrity of those handling the complaints.


so who did you use then? Thanks for this!!