Reply by Empire Today

I've read the information that you have provided about your experience with Empire Today. As a member of the Customer Service Management Team, I apologize that your Aunt didn't receive the service levels that she was expecting when she purchased her new Carpet from us. I would really like the opportunity to discuss your concerns and a resolution for the inconvenience this may have caused. Based on the details of this post, I'm unable to locate your information in our system. Would you be able to contact me at or via phone at 888-588-2315 ext. 4195. Rebekah Clerk, National Customer Service Manager.
Newark, Delaware

My uncle passed away after battling 17 years of cancer and illness .. My Aunt wanted to start fresh and bought a new home ..

She called Empire and they raked her over the coals .. They charged her $5,000.00 for her small home and didn't even do a professional job .. They threw a piece of carpet in the closet rolled up instead of installing it and it took them two days to install it .. Beware of this company ..

They make promises they cannot keep and their work is anything but sufficient .. Plus it is poor quality!!!!

.. My poor aunt =(

Monetary Loss: $5.

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