Reply by Empire Today

Thank you for making us aware of your concerns, Lois. It is never our intention to make our customers feel pressured, and we regret that your sales appointment did not meet your expectations. We’d like the opportunity to speak to you in more detail about your concerns and better explain our all inclusive pricing. We’ve been attempting to contact you and will be following up again soon. If you have any questions, please call us at 888-588-2315 x4195 or email us at customersupport@empiretoday.com. Thank you. Rebekah Clerk, National Customer Service Manager
Author's
Wallingford, Connecticut
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I asked for an estimate since I was shopping around.They came in 1000.00 over my first estimate and then decided they could match it if I gave them a 50.00 deposit today.

I explained that I had 2 others coming out for estimates this week and would not leave a deposit. Since I would not give them a deposit they raised the estimate to 300 dollars more then my other estimate. There response was if they leave the home people usually do not call them back. They lost my business forever and I will tell all that will listen.

I am a consumer who is looking to get quality services and will shop around. If you could do it at a cheaper price means you have every intention on ripping me off and other consumers who are shopping around. Very Sad!

Poor way to do business.BBB here I come to let them know how it really is!

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