Reply by Empire Today

Dear Toby and Hillary Chance,
We are committed to upholding our reputation and achieve our vision to become America’s first and best choice for installed flooring.
Your concerns are important to us, and we’ll continue to follow up with you until a resolution is reached.
Thank you.
-ET Customer Support
Advertised vs Delivered
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
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Value for money

I am only giving Empire Today one star because the poor contractor who has installed our flooring has gotten just as much run-around as I have and the work he has done is good. BUT.

We were supposed to have our floors installed 8/18/17. I am STILL WAITING for this job to be completed and it is because higher up’s (who orders the materials, the sales guy? He certainly ordered the wrong material from the start as far as I can tell!!!) are not competent enough to order the correct material to provide to their contracted installers. I have had the same contractors in my home many times over the last couple of weeks.

They ordered too much of one type of flooring then not enough of another; over and over! My son’s room is still not complete!! They were supposed to finish the installment (just a few feet of quarter round!!) this morning but when they got there they had the wrong color material so they will have to come back AGAIN. This is NOT the installers’ fault as far as I know.

They work for this massive company and are only supposed to install the material provided to them. How can they install the material if it is not ordered appropriately? It is September 5 now and he will have to come back AGAIN to finish! I will NEVER recommend this company.

VERY unprofessional.

The sales guy comes in and makes his sale then it all goes to ***. I am VERY disappointed.

Product or Service Mentioned: Empire Today Flooring Installation.

Reason of review: ordering - lack of competence.

Preferred solution: Price reduction.

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