Carpet and Flooring Reviews - Empire Today

10 Issues resolved

921 Company responses

12 Customer testimonials

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A leading provider of installed home improvements and home furnishings for over 50 years in over 45 major metropolitan areas across the United States. Empire Today Customer Service Team is there to assist every customer - they want to hear when customers are happy and they want to hear if there are any concerns that need to be addressed. Prior to posting on this site, please contact a member of their Customer Service Team directly first, they can be reached by calling 800-588-2300 or by emailing customersupport @ empiretoday.com. The company is a Shop-At-Home retailer offering quality, name-brand Carpet, Flooring and Window Treatments, fully installed pricing, a Low Price Guarantee, Professional Next Day Installation on many of its products and Financing With Approved Credit. Each purchase comes with an Installation Warranty along with a Manufacturer Product Warranty.

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Oct 06, 2020

Empire Today's reply to:

Customer service was not friendly or helpful

Willie, customer satisfaction is our number one priority, and we work with a sense of urgency to address all customer concerns.
We sincerely regret to hear that your installation was not completed as scheduled. We've located your order and will be in touch with you shortly.
Thank you,
-ET Customer support

author's review

#2211794

Oct 06, 2020 User2211794

Measured my rooms wrong didnt have enough carpet to do my rooms. Was giving me the run a around on the dates they could come back to finish my rooms, Customer service was horrible everyone had attitudes, its wasnt my fault sale guy measured wrong and I have guess coming in floor still not done..

Never again! Smh

User's recommendation: Never!

Oct 12, 2020

Empire Today's reply to:

Horrible products and installatiin

Nicole, customer satisfaction is our number one priority, and we strive to make beautiful new floors easy for all of our customers.
We sincerely apologize for your experience and will be further reviewing your concerns.
Thank you,
-ET Customer Support

author's review

#2203860

Oct 02, 2020 Nicole M Cev

New Reviewer

Horrific! Stay far away!

If you saw the product they installed in my home and the amount of money I'm paying you would be shocked. They are sheisters. From the salespeople to the management. They want ME to pay for an upgrade to fix the shoddy product they sold me!

Stay away! There are reputable companies around who will charge you significantly less and stand by their work and products.

Do your research! Message me for pictures of what they install

User's recommendation: Get a different company.

New Reviewer

Sep 12, 2020 Stephen S Psi

Empire Today's reply to:

Worst experience ever purchasing any home improvement.

Stephen, over the past 60 years we've serviced over three million satisfied customers, and assure you that customer satisfaction is our number one priority. We strive to leave a positive impression during our in-home consultations and regret to hear that this was...

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#2166416

New Reviewer

Sep 11, 2020 Tricia A Mdr

Empire Today's reply to:

Empire does not stand behind their products and will not respond timely to inquiries

Tricia, our mission is to make beautiful new floors easy for all of our customers. We accomplish this mission by putting our customers first and working with a sense of urgency to address all of our customer concerns. We've located your order and will be following...

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#2164900

New Reviewer

Sep 04, 2020 Nicole M Cev

Empire Today's reply to:

Horrible! Run!

Nicole, our mission is to make beautiful new floors easy for all of our customers. We work with a sense of urgency until all customer concerns are addressed. We sincerely apologize for your experience and understand that we've spoken to you in regards to your...

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#2152523

New Reviewer

Sep 03, 2020 Melissa F Rmx

Empire Today's reply to:

Worst service ever

Melissa, customer satisfaction is our number one priority. We work with our customers from start to finish until their concerns are addressed. We sincerely regret to hear that your concerns have not been addressed, and assure you that we take matters such as this...

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#2149903

Location

North Haven, Connecticut

Aug 27, 2020

Empire Today's reply to:

Terrible

Sarah, our mission is to make beautiful new floors easy from start to finish. We sincerely apologize for your experience, and assure you that we take your concerns seriously. We'll be following up with you shortly to start working on a resolution.

author's review

#2136892

Aug 26, 2020 Sarah S Xpz

New Reviewer

So Empire Today did a terrible job on my carpet and they needed to come back out and fix it. They did 4 or 5 appointments with me and never showed.

Finally showed up today and they used the extra piece of carpet they had left here 6 months ago that was being used as a something for us to wipe our feet on since we hadn't had a chance to run it to the dump. Can yoi believe after 6 months this pathetic company couldn't even make sure they had the supplies to finish a job. Pathetic!!!

Please people pay a little more and use a SMALL business instead that actually care about customers. Empire Today is a JOKE!!

User's recommendation: NEVER USE THEM!!

Jul 30, 2020

Empire Today's reply to:

Not being serviced properly by customer service

Dear customer, our mission is to make beautiful new floors easy for all of our customers. We accomplish this mission by putting our customers first and working with a sense of urgency to address all of our customer concerns.
We want to make this right for you. Please contact us customersupport@empire-today.com so that we can begin working towards a resolution together.
Thank you,
-ET Customer Support

author's review

#2089250

Jul 30, 2020 otis p Rbo

New Reviewer

your representative has terrible people skills i didn't like the way i was treated she didn't want to do her job i have two contracts with empire she told me I only have one that's all she see but after word for word she checked and found yes there were two h i was on the phone for nearly one hour and a half her name is Belle Martin so no I will never use you guys or recommend your services all I'm trying to do is have my no stain carpet inspected!!!

User's recommendation: Never.

Jul 30, 2020

Empire Today's reply to:

Unsatisfied

Rebekka, customer service is our number one priority, and assure you that we put our customers first.
We know that your time is valuable, and sincerely regret to hear about your experience. We've located your order and will be in touch with you shortly.
Thank you,
-ET Customer Support

author's review

#2088583

Jul 30, 2020 Rebekka Buf

New Reviewer

Our company has paid in full it's been three weeks and my carpet work has not been completed and my company is not satisfied

Jun 22, 2020

Empire Today's reply to:

Rip Off

Sarah, we live by the Golden Rule, and treat all of our customers the way we would want to be treated. We take personal ownership and work with a sense of urgency to address all customer concerns.
We sincerely regret to hear that your concerns have not been addressed to your satisfaction. We’ve located your order, and will be in touch with you soon.
Thank you,
-ET Customer Support

author's review

#1998772

Jun 19, 2020 Sarah S Xpz

New Reviewer

Update by user Aug 26, 2020

Company fixed the issue and I have been provided with apology.

Original review posted by user Jun 19, 2020

Empire did not complete an installation and took months to come back and finish it. When it was finished it was poorly installed and incorrect. 4 appointments for them to come back and finish it...all no shows.

User's recommendation: No worth it.

New Reviewer

Jun 18, 2020 katrina p Nan

Empire Today's reply to:

Worst company ever

Katrina, our mission is to make beautiful new floors easy for our nationwide customers from start to finish. We sincerely apologize for your experience, and understand that we've completed the installation and have offered an accommodation for the inconvenience. If...

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#1997280

New Reviewer

Jun 18, 2020 EdwardJ L

Empire Today's reply to:

Horrible

Edward, Customer satisfaction is our number one priority. We put our customers first and act with a sense of urgency to address every concern. We want every customer to be satisfied, and regret to hear about your experience. We've located your account information...

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#1996955

New Reviewer

Jun 10, 2020 Kannan I

Empire Today's reply to:

Total misrepresentation

Dear Kannan, we strive to provide an exceptional customer experience from start to finish. This means that from pre to post installation we work with our customers until their concerns are addressed to their satisfaction. We regret to hear that your experience did not...

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#1980419

New Reviewer

Jun 03, 2020 David H Gqo

Empire Today's reply to:

Terrible job

Dear David, Customer satisfaction is our number one priority. We put our customers first and act with a sense of urgency to address every concern. We want every customer to be satisfied, and regret to hear about your experience. We've located your account...

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#1965703

Location

Portland, Oregon

New Reviewer

May 17, 2020 Deborah O Ste

Empire Today's reply to:

Resolved: Cancel Installation

Dear Deborah, Our mission is to make beautiful new floors easy for all of our customers nationwide. We achieve this mission by putting our customers first and working with a sense of urgency to address their concerns. We sincerely apologize for your experience, and...

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Resolved

#1930833

Location

Bradenton, Florida

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