Filter by rating
filters
State:
Show
City:
Show
Product:
Show
0 comments
Dear Jessica, Customer satisfaction is our number one priority. From pre to post installation, we strive to make our customer’s experience as easy as can be. We apologize for your installation delay, and understand that your job has been completed to your satisfaction....
View full review
Author
Location
Cleveland, Ohio
Tags
  • Delays
Review #1290728 is a subjective opinion of poster.
0 comments
Dear David, Customer satisfaction is our number one priority, and we strive to make beautiful new floors easy for all of our customers. From the sales appointment process until post installation, our customers always come first. We regret to hear that your experience...
View full review
Author
Location
Billerica, Massachusetts
Review #1272358 is a subjective opinion of poster.
0 comments
Dear Danny, We strive to leave a positive impression from start to finish for all of our customers. Putting customers first is one of the key values, which helps us achieve our mission of making beautiful new floors easy. We regret to hear that you were not satisfied...
View full review
Author
Review #1259235 is a subjective opinion of poster.
0 comments
Empire Today's reply to:

Dear Gregory, We live by the Golden Rule, and treat our customers the way we want to be treated. We strive to provide the best quality service possible. We appreciate you bringing your concerns to our attention, and apologize for the miscommunication that you’ve...
View full review
Author
Review #1254801 is a subjective opinion of poster.
0 comments
Empire Today's reply to:

Dear Marc, Our mission is to make beautiful new floors easy for our customers, by striving to resolve all concerns from pre to post installation. We regret to hear about your experience, and understand that we’ve spoken to you in regards to your concerns. If you...
View full review
Author
Review #1245073 is a subjective opinion of poster.
0 comments
Empire Today's reply to:

Dear Phil, From pre to post installation, we’re committed to consistently providing our customers with the best quality service nationwide. We thank you for bringing your concerns to our attention, and we’ll continue to work with you until your concerns are fully...
View full review
Author
Location
Haddam, Connecticut
Review #1226256 is a subjective opinion of poster.
0 comments
We appreciate the customer contacting us regarding their concerns. As stated in the customer’s complaint, the manufacturer sent an independent inspector to review the installed floor. The conclusion was that the home was not kept in normal humidity conditions as...
View full review
Author
Review #1219656 is a subjective opinion of poster.
0 comments
Empire Today's reply to:

Dear Kathleen, Customer satisfaction is our number one priority, and we assure you that we work with our customers from start to finish until their concerns are addressed. We regret to hear that you remain unsatisfied, and are aware that we’re currently working with...
View full review
Author
Review #1219610 is a subjective opinion of poster.
Resolved
0 comments
Empire Today - No resolution, yet
Empire Today - No resolution, yet
Empire Today - No resolution, yet
Empire Today - No resolution, yet
Dear Toni, Your concerns are important to us, and we assure you that we work with our customers day in and day out until their concerns are fully addressed. We understand that this has been a frustrating matter for you, and we’ll be in touch with you shortly to...
View full review
Author
Review #1202493 is a subjective opinion of poster.
0 comments
Empire Today's reply to:

Dear Customer, We’re thrilled to hear that your concerns were addressed in a timely manner, and are glad to know that we made beautiful new floors easy for you! We hope to work with you on future projects. Thank you for sharing! -ET Customer Support
View full review
Author
Review #1200181 is a subjective opinion of poster.