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Dear Chris, Customer satisfaction is a priority for us, and we assure you that we work with our customers from beginning to end in order to address their concerns. Your feedback is valuable to us, and we’ll be in contact with you shortly to start working towards a...
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I didn't like
  • Quality of the job
#1057819
Empire Today's reply to:

Dear Chris, To us, customers always come first, and we strive to improve our customer experiences each day. We thank you for your feedback and understand that we have spoken to you in regards to your concerns. We’ll continue to follow up until a solution is reached....
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#1056133
Empire Today's reply to:

Dear Michael, In order to achieve our vision to become America’s first and best choice for installed flooring, we put forth the values of respect, integrity, teamwork, “customers first,” and the quality results that our brand commands. We thank you for bringing your...
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Westbury, New York
I didn't like
  • That they did not come the day they were supposed to
#1055535
Empire Today's reply to:

Dear Jody, We are committed to consistently providing our customers with the best quality service nationwide, and view every customer purchase not as a one-time event, but as the beginning of an ongoing partnership. We thank you for being a repeat customer, and assure...
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I didn't like
  • Not reliable
#1054606
Dear Paul, We are dedicated to achieving our vision of becoming America’s first and best choice for installed flooring. This vision could not be possible without customers like you, therefore our goal is to ensure that all customer concerns get addressed. We appreciate...
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Palo Alto, California
I liked
  • That i am not a customer who would have been further abused
I didn't like
  • Idiots
  • No corporate oversite
  • Not accountability broken promises waste my time twice
#1052081
Empire Today's reply to:

Dear Sara, Our mission is to “Make beautiful new floors easy,” for our nationwide customers. At our core are the values of respect, integrity, teamwork, “customers first,” and the quality results that our brand commands. We appreciate you making us aware of this...
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Wilmington, Delaware
#1050500
Empire Today's reply to:

Dear Yan, We are committed to upholding our reputation and achieve our vision to become America’s first and best choice for installed flooring. Customer satisfaction is our main priority, and we strive to leave a positive lasting impression from start to finish. Your...
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Schenectady, New York
I didn't like
  • Lack of communication
  • Horrible customer service
  • Job quality
#1050401

Testimonial

I had Empire Today install rugs for our master bedroom and the hallway and steps. My sister recommended them and they had the best price. The rugs are exactly what we wanted. It was perfect. The guys from Empire Today did a great job. I'll definitely use them again....
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#1060351
Empire Today's reply to:

Dear Jenny, Providing exceptional customer service is our number one priority, and it’s our goal for our customers to have a positive experience from start to finish. Your concerns are important to us and we’ll be following up with you shortly to learn more and start...
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#1046922
Empire Today's reply to:

Dear Laurie, Our mission is to “Make beautiful new floors easy,” for our nationwide customers. At our core are the values of respect, integrity, teamwork, and “customers first.” It is our goal to address every customer concern, and assure you that your concerns are of...
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I liked
  • Im pissed
I didn't like
  • I am pissed
#1045761