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Empire Today's reply to:

Dear Jenny, Providing exceptional customer service is our number one priority, and it’s our goal for our customers to have a positive experience from start to finish. Your concerns are important to us and we’ll be following up with you shortly to learn more and start...
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#1046922
Empire Today's reply to:

Dear Laurie, Our mission is to “Make beautiful new floors easy,” for our nationwide customers. At our core are the values of respect, integrity, teamwork, and “customers first.” It is our goal to address every customer concern, and assure you that your concerns are of...
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I liked
  • Im pissed
I didn't like
  • I am pissed
#1045761
Empire Today's reply to:

Empire Today - Disappointed Customer
Empire Today - Disappointed Customer
Empire Today - Disappointed Customer
Empire Today - Disappointed Customer
Empire Today - Disappointed Customer
Empire Today - Disappointed Customer
Dear Customer, We are committed to customer satisfaction and strive to accomplish our mission of “Making beautiful new floors easy,” each and every day. It is our goal to make sure that every concern is addressed, and we’d like the opportunity to follow up with you and...
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#1042753
Dear Cheryl, Customer satisfaction is our top priority, and our goal is for each customer to have a positive experience from start to finish. We value each transaction not as a one-time event, but as the beginning of a continuous relationship. We appreciate you...
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#1040348
Empire Today's reply to:

Dear Laurie, Our mission is to make beautiful new floors easy for our customers. At the core of this mission is our commitment to customer satisfaction. We appreciate you bringing your concerns to our attention and are aware that we are currently working with you...
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#1037113
Empire Today's reply to:

Dear Carolyn, Our mission is to make beautiful new floors easy for our customers, and we assure you that your concerns are very important to us. We will be following up with you shortly to continue working towards a solution. Thank you. ET Customer Support
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#1029264
Empire Today's reply to:

Dear Kenneth, We regret to hear that your experience was not a positive one, and are aware that we addressed your concerns and completed a repair this past November. If you continue to have questions and concerns regarding your floor, please reach us at...
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Memphis, Tennessee
I liked
  • Look of the tile and carpet before installation
  • Look of the carpet and tile
I didn't like
  • Manager steve coudriet and the sloppy installation
#1027366
Dear Gerardo, We appreciate you making us aware of your concerns, and sincerely apologize for the miscommunication that you have received. We will review your concerns further and will be in contact with you shortly to start working towards a solution. Thank you for...
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#1025294
Dear Kelli, Your satisfaction is important to us and we are happy to know that since your post, your concerns have been addressed to your satisfaction. If you continue to have questions and/or concerns please email us at customersupport@empire-today.com. Thank you. -ET...
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I didn't like
  • Enitre dealing - never again
#1024015
Empire Today's reply to:

Dear Rose, We are disappointed to hear about your initial experience, but understand that we are currently working with you towards a solution. We will continue to follow up and ensure that a solution is reached to your satisfaction. Thank you for your patience. -ET...
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Beloit, Wisconsin
I didn't like
  • No resolution offered
  • No apologies given
  • No returns to phone calls
#1019411