Reply by Empire Today

Dear Customer,
Customer satisfaction is a priority to us, and we sincerely regret that your initial experience was not a positive one. Please direct any remaining questions or concerns to and will follow up with you shortly.
Thank you.
-ET Customer Support
Setauket-East Setauket, New York
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

Empire was supposed to install $5,000 worth of carpet and cancelled 2 times the morning of installation. The first time they offered a $400 credit and I accepted.

The second time I told them to cancel it for good and thanked them for wasting my valuable time. This was a huge Inconvenience to my wife and son who had to be sent to a sitter for the day. Our house is turned upside down in preparation for the carpet.

We will go with a small local business.

Empire is nothing more than a flashy gimmicky sales organization that does and says anything to get your money without delivering the service and product. Pathetic. Also, there sales are a scam. They mark up the product and then cut the price in half.

It's no deal. Shop around. The sales person cut $1700 off of the first quote of "50%" off when I try him my quote for a local shop.

We wanted empire for 0% financing, but it's just as easy to take a 0% credit card and pay the balance I full within 1 year. This way, we can give our business to people that respect our time.

Reason of review: Poor customer service.

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Englishtown, New Jersey, United States #1185738

Too late. Instead of sending out flashy sales people, over promising and under delivering, why don't you start by being honest with the customer?

You told me 2 times on 2 different dates that you would have carpet installed and then cancelled the morning of installation after YOU confirmed. You wasted my family's time and money moving furniture and sending our 15 month old to the sitter.

Why not just schedule an installation date when you know the product is in and ready to install instead of lying to the customer and trying to make up for it by cutting your grossly inflated prices? You lose.

I have already taken my $5,000 to a small reputable family business and I'm getting a better product. I hope you go out of business so other consumers don't fall victim to your shady tactics and poor business model.

Stop wasting your time on these boards and calling consumers with your fake apologies and just deliver the service that you promised on time at an honest price. That's how reputable businesses run.


Dear Customer,

We would like to know more about the situation so that we can help make things right for you. Unfortunately, we cannot locate your account with the information posted here.

Please contact us at with your contact information so that we can follow up with you.

Thank you.