Empire was supposed to install $5,000 worth of carpet and cancelled 2 times the morning of installation. The first time they offered a $400 credit and I accepted.
The second time I told them to cancel it for good and thanked them for wasting my valuable time. This was a huge Inconvenience to my wife and son who had to be sent to a sitter for the day. Our house is turned upside down in preparation for the carpet.
We will go with a small local business.
Empire is nothing more than a flashy gimmicky sales organization that does and says anything to get your money without delivering the service and product. Pathetic. Also, there sales are a scam. They mark up the product and then cut the price in half.
It's no deal. Shop around. The sales person cut $1700 off of the first quote of "50%" off when I try him my quote for a local shop.
We wanted empire for 0% financing, but it's just as easy to take a 0% credit card and pay the balance I full within 1 year. This way, we can give our business to people that respect our time.
Reason of review: Poor customer service.