Reply by Empire Today

Dear Abby,
We regret that your experience wasn't a great one. Our records show that your order was cancelled. If you continue to have concerns please contact us at customersupport@empiretoday.com.
Thank you.
Author's
Bailey's Crossroads, Virginia
1.2
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Turnaround Time
Value for money
Warranty
Website
1 comment

Empire today was suppose to charge my account $50 dollars instead they charge the full amount of over $ 17k...the initial sales representative didn't want to escalate my problem only insisting that he will report my problem to his supervisor and it will take couple days for supervisor to get back with me .... I had to insist on talking to someone higher to get this matter resolve ...this is just plain poor customer service ...this situation cause me so much financial headache

Had an Experience with Empire Today?

Write a review

Comments

ETCustomerSupport
#1174503

Dear Abby,

We are sorry to hear about your experience.We will investigate further, and will follow up with you soon to help make this right.

Thank you for your patience.

comments