Reply by Empire Today Mar 06

Dear Christy,
We appreciate you bringing your concerns to our attention and understand that we have completed a carpet re-stretch for you. For future concerns regarding your installation please contact us at customersupport@empiretoday.com.
Thank you.
Author's
Ephrata, Pennsylvania
1 comment

Had carpet installed 6/2014.First showed up with wrong carpet.

Then damaged a door (did get a discount for the door). Carpet wrinkled so they came back out to fix it. Now 1.5 years later it's wrinkled again. Said its out of warranty.

Talked to manager and they waived the fee. The contract worker who came to do it was great. There was SO much excess carpet. The pad in the walk in closet was never changed during the original install.

He said the other 2 rooms need to be done because there is excess carpet. Said they would do it free of charge but will do nothing about the laziness in not replacing the pad during the install.

Their customer service is horrible.Don't act like you're doing me a favor when it should have been done correctly in the first place.

Review about: Empire Today Carpet Installation.

Review #774245 is a subjective opinion of a user.

1.1
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Reason of Review / Monetary Loss Bad quality / Not specified
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ETCustomerSupport
#1097965

We've read your review, and we would like to know more about your concerns with the installation.Unfortunately, we cannot locate your account with the information posted here.

Please send your contact information to customersupport@empiretoday.com so that we can follow up with you and ensure that all your concerns get addressed.Thank you.

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