Reply by Empire Today

Dear Toni,
Customer satisfaction is our number one priority, and we strive to provide an exceptional customer service experience from the initial sales appointment through post installation.

We’re disappointed to know that you’re not satisfied with your repair, and understand your frustration. We’ll be in contact with you shortly, to discuss next steps.
Thank you for your patience.
Author's
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After many emails and photos the original installers returned.I had requested that they not return several times.

I had said from the beginning if they thought the installation was done correctly I did not want them back. But that did not matter. The installers were argumentative and even suggested we call someone else to fix it and bill Empire Today. They reluctantly did the work they were sent out to do.

They removed some of the white caulking and replaced some of the qtr. Leaving white caulking and covering it with clear did not work and mitering should have been done at the corners. So it looks better but it is still unprofessional. They also did not take any responsibility for damage at installation.

Tiles were knocked loose and fell off later and chips in the baseboard were new. They did remove the cement from the walls and the door.

I had vinyl installed and it came in one big roll that was difficult to move around, this is why there was other damage.Here are the photos after it was fixed.

Review about: Empire Today Flooring Installation.

Reason of review: Poor workmanship.

Monetary Loss: $1500.

Preferred solution: Price reduction.

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