Reply by Empire Today

Dan, I’m so happy to hear that you are pleased with the resolution we provided, and I’m glad that we were able to work with you to repair your area rug. Thank you for following back and sharing your experience. If you need anything else, please don’t hesitate to email me at or contact me via phone at 888-588-2315 x4195. We are always here to help. Thanks again! Rebekah Clerk, National Customer Service Manager
Cleveland, Ohio

need to retract an earlier review of empire carpets...

wrote a bad review of customer service of empire carpet only to have them contact us that day to make good on one of our area rugs that got damaged during the, now we are pleased with empire. always liked the job that was done just had a problem with them contacting us about damaged area rug.

well they did make good and now we are completely happy with our experience. They are sending us a check...we appreciate the customer service very much....thank-you empire...we are now hapy customers

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