I've called empire three times already asking to speak to a supervisor and no one returns my calls. I had my living carpet installed in January 2015 and months ago I started noticing the seam where they cut the carpet is showing and it's right in the Middle of my living room.
It is also bubbling up and my vacuum keeps getting stuck on it. I told the. Their contractor did a terrible job and I want it fixed especially since I purchased a higher grade carpet. I was told that there is nothing they can do.
Empire does not value their long time customers!!! I've used them before years ago and I can't believe they are treating me this way.
I will never recommend them to anyone!! Beware of empire and their customer service sucks!!!!!!
Reason of review: Warranty issue.
Monetary Loss: $1200.
Preferred solution: I need carpet fixed or replaced.
I didn't like: Customer service.