Reply by Empire Today Mar 02

Dear Ruth
Your concerns are important to us, and we are saddened to hear that your experience was not an excellent one. We would like to follow up with you to discuss further, but unfortunately are unable to locate your customer account with the information provided. Please email your concerns and account information to customersupport@empire-today.com, so we can assist you further.
Thank you.
Author's
Nashville, TN, USA
1 comment

I've called empire three times already asking to speak to a supervisor and no one returns my calls.I had my living carpet installed in January 2015 and months ago I started noticing the seam where they cut the carpet is showing and it's right in the Middle of my living room.

It is also bubbling up and my vacuum keeps getting stuck on it. I told the. Their contractor did a terrible job and I want it fixed especially since I purchased a higher grade carpet. I was told that there is nothing they can do.

Empire does not value their long time customers!!! I've used them before years ago and I can't believe they are treating me this way.

I will never recommend them to anyone!!Beware of empire and their customer service sucks!!!!!!

Review about: Carpet Flooring.

I didn't like: Customer service.

Review #965321 is a subjective opinion of a user.

1.1
Website
Diversity of Products or Services
Product or Service Quality
Staff
Advertised vs Delivered
Reliability
Service Scheduling
Discounts and Special Offers
Warranty
Exchange, Refund and Cancellation Policy
Value for money
Turnaround Time
Price Affordability
Customer service
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Warranty issue / $1200
Preferred solution I need carpet fixed or replaced

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Comments

ETCustomerSupport
#1248979

Dear Customer,

Your concerns are important to us, and we are saddened to hear that your experience was not an excellent one.We would like to follow up with you to discuss further, but unfortunately are unable to locate your customer account with the information provided.

Please email your concerns and account information to customersupport@empire-today.com, and mention Pissed Consumer in the subject line, so we can further assist.

Thank you.

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