2 EMPIRE TODAY Questions and 2 Answers

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What is the email address for the Legal Department?

by Geena April 17, 2020

I've been calling to cancel and either get disconnected or stuck on hold for over a half hour. What is the email address for the Legal Department so I can cancel? Thank you.

1 answer

By Admin on Behalf of the Company Apr 21 #1853067

Dear Terry,

Customer satisfaction is our number priority, and we work with our customers from start to finish until their concerns are addressed. We apologize for the lack of communication that you’ve received, and assure you that we take matters such as these seriously. We’ll be in touch with you shortly to discuss your experience.

Thank you,

-ET Customer Support

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Morning installers

by Ayelen July 9, 2019

Why say morning if you really don't know??? At 12:30 called to ask...Sitting here waiting till 3 now, should have gone to work and taken 2 hours instead of using vacation day...uuuggg...seriously you can't plan any better than this??

1 answer

By Admin on Behalf of the Company Jul 11, 2019 #1714900

Dear Debbie,

Customer satisfaction is our number one priority, and we treat our customers with a sense our urgency if an issue is to arise. We know your time is valuable and we sincerely apologize for the inconvenience. We will be in touch with you shortly to discuss your installation completion.