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underlayment question

I'm having a vinyl planking floor installed in my basement and I'm concerned that the underlayment that you suggest (soundBuffer) will not do the best job for moisture. I see a number of dimple type underlayments on the market with seemingly good results for basements.

why no option for this. Since you are a large flooriing company I would think the products you sell would have an option of this type.

1 answer
Empire Today Response #1982213
Raul, customer satisfaction is our number one priority, and strive to address every customer concern with a sense of urgency. We appreciate you bringing this matter to our attention and will be in touch with you shortly to further address your installation concerns.
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What is the email address for the Legal Department?

I've been calling to cancel and either get disconnected or stuck on hold for over a half hour. What is the email address for the Legal Department so I can cancel? Thank you.

1 answer
By Admin on Behalf of the Company #1853067
  • Dear Terry,

  • Customer satisfaction is our number priority, and we work with our customers from start to finish until their concerns are addressed. We apologize for the lack of communication that you’ve received, and assure you that we take matters such as these seriously. We’ll be in touch with you shortly to discuss your experience.

  • Thank you,
  • -ET Customer Support
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    Morning installers

    Why say morning if you really don't know??? At 12:30 called to ask...Sitting here waiting till 3 now, should have gone to work and taken 2 hours instead of using vacation day...uuuggg...seriously you can't plan any better than this??

    1 answer
    By Admin on Behalf of the Company #1714900
    Dear Debbie, 

  • Customer satisfaction is our number one priority, and we treat our customers with a sense our urgency if an issue is to arise. We know your time is valuable and we sincerely apologize for the inconvenience. We will be in touch with you shortly to discuss your installation completion. 

  • Thank you, 
  • -ET Customer Support
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    Questions 3
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