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underlayment question
I'm having a vinyl planking floor installed in my basement and I'm concerned that the underlayment that you suggest (soundBuffer) will not do the best job for moisture. I see a number of dimple type underlayments on the market with seemingly good results for basements.
why no option for this. Since you are a large flooriing company I would think the products you sell would have an option of this type.
What is the email address for the Legal Department?
I've been calling to cancel and either get disconnected or stuck on hold for over a half hour. What is the email address for the Legal Department so I can cancel? Thank you.
Morning installers
Why say morning if you really don't know??? At 12:30 called to ask...Sitting here waiting till 3 now, should have gone to work and taken 2 hours instead of using vacation day...uuuggg...seriously you can't plan any better than this??
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Raul, customer satisfaction is our number one priority, and strive to address every customer concern with a sense of urgency. We appreciate you bringing this matter to our attention and will be in touch with you shortly to further address your installation concerns.