Reply by Empire Today

We apologize that you did not have a positive experience with our sales representative and that our customer service did not meet your expectations. Customer satisfaction is extremely important to us. Our sales representatives work with each customer to understand their needs and ensure they are provided the right products at the right price. There are many factors that go into our fully installed price including the product cost, padding, sales, floor preparation, square footage of the area, moving of furniture, etc. We also offer a Low Price Guarantee in which we’ll beat any competitive offer. If a customer finds a better quote and has met the criteria for our Low Price Guarantee Program, we will honor the quote. Unfortunately, I’ve been unable to locate your information in our system and I would like for a member of our team to speak with you about your concerns and also a resolution. If possible, would you be able to contact us 888-588-2315 x4195 or email us at customersupport@empiretoday.com with your contact information and we will follow back promptly. Rebekah Clerk, National Customer Service Manager.
Author's
Washington, District Of Columbia
4 comments

My wife and I had a sales rep come out from Empire when we wanted to get a quote on flooring for our kitchen and living room.Since we see their TV ads along with all the specials we said why not?

Anyway, the rep was a tall burly guy, local, seemed down to earth and friendly. At first things went well, even after the somewhat long-winded sales pitch about the company. It was not until after we got two quotes from him that things went downhill. We received two quotes: one for laminate flooring and the other for engineered hardwood.

The initial quotes were $6500 and around $9500 respectively for only 450 square feet! When I told him that we would think about it he started to become pushy just like a used car salesman. "What would it take to get you on this new floor?" I told him that I would not commit to anything right now since we just moved in and we had other projects in-line for our house, such as additional electrical work and new windows. I also told him that I was reluctant to buy since there was no guarantee that I would be approved for financing after signing anything, especially when the highest rate could be in upwards of 30%!

The tipping point came when he told me that since I just purchased the home I could use the $8000 first-time homebuyer stimulus to pay for the flooring... Unbelievable!

None of his god-da** business as far I as I was concerned.Sorry Empire but that "cheap" flooring from Home Depot and Lowes that your rep warned me about is looking better every day...

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Anonymous
Crosslake, Minnesota, United States #126885

Thank you for bringing your flooring experience to our attention. We apologize for any inconvenience, and our customer service team would like to work with you to explore a resolution. Please contact us at 800-588-2300 so we can assist you.

Sincerely,

Consumer Advocate Team

Empire Today, LLC

Anonymous
#119115

DO NOT BUY FROM EMPIRE!!They will rip you off.

Ive seen it first hand... There sales that they run on advertisements mean *** (ex.60% OFF, buy 1 get 2 free...) if you are wise you will get several quotes. Most likely you will find a great carpet for a great price through your local mom and pop shop. EMPIRE products are Sh**.

and they have a poor selection. GO TO A SHOW ROOM FOR FLOORs at a mom and pop shop. Much better selection...

-AND DO NOT WORK FOR THEM!! BE prepared to be on call every day from 9am to 9pm.

working strange hours.Having a car PACKED with flooring samples all the time. You have to sell every deal the first time you are in the home otherwise its a 90% chance they wont go with empire because there so expensive. they are very cut throat too and will burn a contractor/sales rep if they have too. for example...

If you sell a floor and its for 5k. and your customer can only come up with 2k to give to empire... They come after YOU(the salesman/contractor) for the remaining balance due. And expect you to keep working for them.

did i mention its commission only? if you don't sell you make nothing. that's right, NOTHING! No benefits.

Its only a good job if you are a good lire and have that used car salesmen act going on. Im honest and that's why I could not stay with the company and decided to tell the truth to YOU the consumer.SPEAK OUT FOR WHAT IS RITE!

I hope you have read this and please write...

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Anonymous
#115448

where the heck do u think that this flooring comes from, quess the same companies that sell to empire sell to home depot and lowes, they just want you to buy it and have it installed from them theres no majical wood factory out there that is any diffrent because you want there to be

Anonymous
#105666

Just wanted to say that after reading all these comments posted on this site,I decided not to use this company!I did get 3 other quotes from very reputable companies.I ended up giving my business to LOWES HOME IMPROVEMENT...Their price was the BEST,their selection was HUGE and they had no problems in telling me the amount of carpet I needed and a breakdown of the cost.They gave me an option on taking up old carpet as well as moving my furniture.(They priced it both ways)They were very professional and honest.Their warranties are great too.They do charge a $35.00 measuring fee but I was credited that when I purchased the carpet.Iam so very HAPPY with my new carpet that I felt compelled to let all that read this know to give LOWES a try.

I think you'll be glad u did.Good Luck to all.............

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