Reply by Empire Today

Mr. and Mrs. Teague, As a member of Empire’s National Customer Service Team I would like to apologize for the problem you experienced during your installation. I understand that your family was inconvenienced during a time that was already stressful, and we are truly sorry for that. Your satisfaction is extremely important to us and we want to work to make things right. I have located your account information and see that our local market is working with you toward a resolution. If you require additional assistance, please feel free to contact me directly at or call 888-588-2315, ext. 4195. Rebekah Clerk, National Customer Service Manager
Orlando, Florida

We were alarmed to find the carpet in our "new" used house not the way we remembered when we looked at the house prior to buying it (this was on a Thurs.). It was trashed.

Our movers were due to bring our stuff on Saturday. We called Empire, after having seen/heard all the commercials about their next day delivery. The salesman came out Friday and promised that our carpet would be installed the next day on Sat. We called the movers and asked if they could come Monday instead.

Lo and behold, no carpet on Sat. We were told that, "The wrong code was entered into the computer", and the carpet didn't get delivered. Instead the carpet came on Monday-- at the same time as the movers. Needless to say, the movers were pissed and we ended up with almost all of our household goods put into our garage, instead of actually into the house where they belonged.

We were promised that we would be "compensated". Nothing. My husband has called several times and spoke with several different people. When asked what we wanted, we have suggested several things to which we always get the reply, "I can't do that."

We are a military family who moves every three years.

Moving is stressful enough. We were relying on Empire to get us what we needed, but what we got was more stress and chaos.

I am hoping that the word gets out, so that it does not happen to any one else. We do not need the extra stress.

Monetary Loss: $6.

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