We were alarmed to find the carpet in our "new" used house not the way we remembered when we looked at the house prior to buying it (this was on a Thurs.). It was trashed.
Our movers were due to bring our stuff on Saturday. We called Empire, after having seen/heard all the commercials about their next day delivery. The salesman came out Friday and promised that our carpet would be installed the next day on Sat. We called the movers and asked if they could come Monday instead.
Lo and behold, no carpet on Sat. We were told that, "The wrong code was entered into the computer", and the carpet didn't get delivered. Instead the carpet came on Monday-- at the same time as the movers. Needless to say, the movers were pissed and we ended up with almost all of our household goods put into our garage, instead of actually into the house where they belonged.
We were promised that we would be "compensated". Nothing. My husband has called several times and spoke with several different people. When asked what we wanted, we have suggested several things to which we always get the reply, "I can't do that."
We are a military family who moves every three years.
Moving is stressful enough. We were relying on Empire to get us what we needed, but what we got was more stress and chaos.
I am hoping that the word gets out, so that it does not happen to any one else. We do not need the extra stress.
Monetary Loss: $6.