Reply by Empire Today

I’ve reviewed your post and would like the opportunity to have a member of our Customer Service Management Team review your file so we can follow back with our Local Sales Team and the respective Sales Representative. However, based on your post, I’m not able to pull your contact information. If possible, would you be able to contact Rebekah Clerk, National Customer Service Manager at customersupport@empiretoday.com or call 888-588-2315 x4195. She will be able to gather the information so we can further review. One area that you mentioned in your post was our Low Price Guarantee, I wanted to provide you some additional details about our program: In order to be eligible for the guarantee, you must present a written price estimate, or offer, on a competitor’s official letterhead no later than one business day prior to the installation date of the product by Empire. Minimum Empire order of at least $750 required. Empire will only accept one written price estimate per competitor. Offer valid to owners of residences only. Competitor’s offer must be dated within 30 calendar days prior to the date customer signs a purchase order with Empire. This offer does not apply once an Empire order is installed. Offer must be a written estimate from a licensed retailer, and include all dimensions, upgrades, installation fees, discount / promotional pricing and other charges. Carpet or Flooring product must be comparable (for example, same or similar face weight of carpet and padding or identical hardwood, laminate product or ceramic flooring). Offer applies to in-stock Carpet and Flooring product only. Excludes Vinyl Flooring and Area Rugs. Window Treatments must be same or similar quality and style. Offer applies to “Next Day” and “Quick Ship” Window Treatments carried by Empire. Exclusions: Empire will not match competitors' bonus or free offers, special offers, rebates, financing offers, clearance or closeout prices, or installation specials. Offer is not available to Empire employees, and Empire sales or installation contractors. Valid in Empire service regions. Empire has the right to refuse or deny any written estimate. Empire is not responsible for typographical errors in this guarantee. Policy subject to change. In regards to the warranty, each of our products come with different manufacturer warranties, we unfortunately are not able to adjust the warranties. Your satisfaction is extremely important to us so we take all concerns seriously and would like the opportunity to discuss your concerns. After we have an opportunity to review the information with you, we can then follow back with the local market. - Marlo M. Michalek, Vice President of Marketing Communications.
Author's
Warminster, Pennsylvania
3 comments

I had a sales guy out today. His price was 50% - 100% higher than 2 estimates I received from local contractors for similar quality laminate flooring and carpeting.

Here's the catch, the price guarantee is only for identical merchandise but you can only get the same brand of laminate from Empire. They are the only ones that carry it according to the sales guy. Therefore, no low price guarantee.

His claim was that you should be willing to pay a much higher price to buy from them (whatever) for a lifetime warranty. I'll get a 25 year warranty from anyone. Dont need a lifetime warranty, that's overkill.

Salesman was rude as well.

Also, you should know that you can only get the no interest financing if your credit score is 750 or higher. Not too many folks have that.

DONT WASTE YOUR TIME!! I cant believe people fall for this garbage.

Product or Service Mentioned: Empire Today Flooring.

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Anonymous
#51764

Everyone who orders carpet from Empire. Is the price the salesman gives you is his price so he can make a buck.

To get cheap carpet or flooring is to complain to customer service(tell a fibb) after you order the carpet to get a discount or tell them to cancel the order.

IN THE SALESMAN ROOM THERE IS A SIGN "theres one born every minute" Meaning Idots like you. the customer

Anonymous
#51477

Empire is VERY EXPENSIVE. I got excellent quality and serivice from a local reputable company for HALF the price. Whats this 'Save 50%' ***??

eringrrr
#50749

Oh man , i hate them too !!

they quoted me 3000 around

and i got better carpet, plus nicer people for 1500, i just shoped around with local people. the sales guy, he was so rude that i told him where to go ...

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