I have used Empire for years and this time was the last. The cancelled on me twice because they overbooked/the product was out of stock and both times this was after the installations were confirmed.
Today when they cancelled they said "well you weren't home on 3/1 when we showed up". The first time I was cancelled was on 2/27. I received 2 emails on 2/29 and I had spoken to someone on 2/29 and told them I couldn't *** work the following day, and I was told to call back in a week to re-schedule the carpet install. On 3/1 I received a message that the installers were at my home!
I then received another call on 3/2 asking what happened.
I informed the person to look at my acct, and there were no notes that I had spoken to anyone on 2/29. I had to take a vacation day on 3/3 to have the laminate installed and the carpeting was to be installed today 3/12.
Then I got a call this morning that they were overbooked (again). The lack of communication is appalling and I will never use Empire Today again!
Product or Service Mentioned: Empire Today Laminate Flooring.
Reason of review: Poor customer service.
Preferred solution: Price reduction.
I didn't like: Multiple reschedule of installation.