Reply by Empire Today

Dear Kathy,
We understand your frustration at the delays in your initial installation. We understand that we've been in contact with you and that your job has been completed. For future questions or concerns please contact us at customersupport@empiretoday.com.
Thank you.
Author's
Gambrills, Maryland
1.0
Details
Exchange, Refund and Cancellation Policy
1 comment

I have used Empire for years and this time was the last. The cancelled on me twice because they overbooked/the product was out of stock and both times this was after the installations were confirmed.

Today when they cancelled they said "well you weren't home on 3/1 when we showed up". The first time I was cancelled was on 2/27. I received 2 emails on 2/29 and I had spoken to someone on 2/29 and told them I couldn't *** work the following day, and I was told to call back in a week to re-schedule the carpet install. On 3/1 I received a message that the installers were at my home!

I then received another call on 3/2 asking what happened.

I informed the person to look at my acct, and there were no notes that I had spoken to anyone on 2/29. I had to take a vacation day on 3/3 to have the laminate installed and the carpeting was to be installed today 3/12.

Then I got a call this morning that they were overbooked (again). The lack of communication is appalling and I will never use Empire Today again!

Product or Service Mentioned: Empire Today Laminate Flooring.

Reason of review: Poor customer service.

Preferred solution: Price reduction.

I didn't like: Multiple reschedule of installation.

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Comments

ETCustomerSupport
#1129653

We understand your frustration at the delays in your installation. We never want our customers to be inconvenienced or disappointed in our service.

We understand that we've been in contact with you and that the installation is scheduled, and we will be following up with you until everything is completed to your satisfaction.

You can also reach us at customersupport@empiretoday.com. Thank you

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