Empire Today's reply to:
Empire Today - Poor response to floor problem
I had a wood laminate floor installed ~ 10 months ago.There are gaps in the floor; edges are peeling up.
Called Empire: chose the option for existing customers.waited 25 min on hold on my half hour lunch break. They made an appointment to come out- never showed up.Called them again: chose the option to become a new customer: my call was answered in 2 minutes! I was transferred to existing customer line-waited again. I was told they would call me the day they were coming to my house.
Never got a phone call. I demanded to speak to a manager: you guessed it. Waited again for 20+ minutes.
Someone finally came out to the house. They repaired one area.
Guess what_ I have more areas that need repair. I am SO SORRY I had them install my floor.
I have to call them again and I dread waiting on hold to get poor service.
My advice is not to get a floor from them.It is less than a year old and it pains me to look at it
Review about: Empire Today Laminate Flooring.
Reason of review: Bad quality.
Monetary Loss: $4500.
Preferred solution: Price reduction.
I didn't like: Communication methods.