I purchased Carpet from Empire in Dec 2008 and I have been fighting with the company ever since. I spoke with 4 different supervisors in 3 states, and still the issue has not been resolved.
The carpet is falling apart all over my house, clogged my vacuum, and then broke my vacuum. They sent out an inspector ( their inspector) who reported that my vacuum must have done damage to the carpet. Funny thing is, my sister used my vacuum on her carpet that she also bought from Empire, and her carpet was fine!
I filed with the Attorney General over a month ago, and Empire has not responded to them as of yet. I will be contacting a lawyer next.
Don't use Empire, they don't stand behind their product.
Monetary Loss: $3200.