Reply by Empire Today

I would like the opportunity to speak with you regarding your problems with your carpet. Customer satisfaction is truly important to Empire, and we want to address your concerns. If there are any issues that arise with the quality of the product or the installation, we will work with the customer on identifying their concern and assisting in providing a resolution. If possible, could you please contact a member of our team? Please feel free to email us at or contact me via phone directly at 888-588-2315 x 4195. Rebekah Clerk, National Customer Service Manager
Detroit, Michigan

I purchased Carpet from Empire in Dec 2008 and I have been fighting with the company ever since. I spoke with 4 different supervisors in 3 states, and still the issue has not been resolved.

The carpet is falling apart all over my house, clogged my vacuum, and then broke my vacuum. They sent out an inspector ( their inspector) who reported that my vacuum must have done damage to the carpet. Funny thing is, my sister used my vacuum on her carpet that she also bought from Empire, and her carpet was fine!

I filed with the Attorney General over a month ago, and Empire has not responded to them as of yet. I will be contacting a lawyer next.

Don't use Empire, they don't stand behind their product.

Monetary Loss: $3200.

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In May 2008 we purchased laminate flooring from Empire. Initially, they quoted over $6600 (soemthing like $130+ a case)for about 700 sq ft.

We told them no. We got a quote from HomeDepot that was half that. When Empire called back we told them that we had found a better price. They came down to less than half.

Well *** us when ahead and had the floors in the dining, kitchen hall and living room done. It looked horrible. There was a transition board (sameIf y flooring) from kitchen to living room and dining room. I called Empire and told them I could not live with it.

ou have the same flooring, you want it to flow together and not be pieced together, it looked tacky. They said it was because, they do nor remove the exisiting flooring in the kitchen, so the floor is higher, hence the transtition boards. I insisted it did not look right and wanted another type of flooring. I told them I wanted to tile type flooring in the kitchen, so if there must be a transition board, to would not look as bad.

Well, the woman who scheduled the servicees said that they would do it, but they would not lifetime warranty the new flooring. I agreed. Not a problem. The new crew (subcontractors) was excellent, they took up the old flooring to the point that everything was even.

It looked great. Now a year later, we began to notice separation in the seams in the dining room, rised areas at the edges of seams in various places, in doorways, in front of the fireplace, etc. We call (on this lifetime warranty) they send out an "independent contractor" as he explained. He when throughout the house taking pictures and writing.

We get the report by email about two weeks later. It said the boards need to be replaced, at the customer's expense. He stated damange such as raises on both sides of the boards is due to having too much mositure on the floor, possibily by placing water glasses on the floor or letting water stand while mopping the floor. None of the boards are damaged on both sides, it's only on one side of many.

Neither do we use our floor as a table, nor do we use a sopping wet mop to clean the floors. What casued the boards to separate? That was not addressed. We use the recommended cleaning products.

This is there way of not adhearing to the lifetime warranty. Never, would I recommend Empire to anyone.

I will discourage them instead. :? :x
I had vertical blinds installed in my bedroom as well as my son's room in January 2008. When I arrived home 2 days ago (7/28/09) the blinds in my son's room were hanging lopsided, having come loose from the wall.

The service man is scheduled to come inspect them but I have to pay a $60. fee because the one year warranty has expired.

I will NEVER purchase anything else from Empire Today because there is no logical reason for relatively new verticals blinds to become unscrewed from the foundation of the wall, and I shouldn't be charged to fix something that shouldn't have broken in the first place!!! :( :(