Reply by Empire Today

Dear Victoria,
We assure you that we take matters such as this one very seriously, and regret to hear that your installation was delayed due to possible asbestos. We understand that you have requested to cancel your order, and are glad to hear that your refund was received. If you continue to have questions and/or concerns please contact us at customersupport@empire-today.com.
Thank you,
-ET Customer Support
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WHEN I WAS TO HAVE VINYL FLOORING INSTALLED, THE INSTALLER PULLED UP SOME ASBESTOS AND IMMEDIATLY STOPPED WHAT HE WAS DOING, TAPED THE OLD CARPETING BACK DOWN AND STATED THAT HE WAS DONE FOR THE DAY. MY SON, WHO WAS HOME AT THE TIME CALLED THE INSTALLATION MANAGER TO STATE WHAT HAPPENED AND WE GOT NOTHING BUT THE "RUNAROUND".

WHEN I PURCHASED THE FLOORING, I ALSO PURCHASED CARPETING THAT WAS SUPPOSED TO BE INSTALLED AT A LATER DATE. AFTER MULTIPLE ATTEMPTS TO TALK WITH LOCAL SUPERVISORS REGARDING THE ASBESTOS AND NOT GETTING ANY RESPONSE, I CANCELLED ALL MY SERVICES WITH EMPIRE. I HAD PUT DOWN THE REQUIRED DOWN PAYMENTS AT THE TIME OF PURCHASE AND NOW I WASN'T GETTING ANY SATISFACTION WITH GETTING ANY OF THAT MONEY BACK EITHER. ALL THIS WAS GOING ON AS I WAS TRYING TO MOVE INTO A NEW HOME THAT I HAD JUST PURCHASED AND TIME WAS RUNNING OUT.

BEFORE I COULD GET ANYONE ELSE TO INSTALL FLOORING AND CARPETING I HAD TO PAY OUT OF MY POCKET THE PRICE OF THE ASBESTOS ABATEMENT WHICH I HAVE STILL NOT GOTTEN RE EMBERSED FOR AND PROBABLY NEVER WILL.

IT WASN'T UNTIL WE CALLED THE CORPORATE OFFICE THAT WE FINALLY RECEIVED ALL OF THE MONEY BACK. I WILL NEVER BUY ANYTHING FROM THIS COMPANY AND I HAVE TOLD ALL MY FRIENDS AND FAMILY TO LET EVERYONE THEY KNOW TO STAY AWAY.

Product or Service Mentioned: Empire Today Vinyl Flooring.

Reason of review: Poor customer service.

Monetary Loss: $1850.

Preferred solution: Full refund.

I liked: Price.

I didn't like: Poor local customer service.

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