Reply by Empire Today

As a member of the Customer Service Management Team, I have read your post and would like the opportunity to follow back with you. We apologize for the problems you experienced with your in-home appointment. We know our customers are very busy and we take the appointments very seriously. Also, I would like to look into your referral gift card. There are certain conditions that need to be met in order to receive the gift card and I would like to review your information. Since we do not have your contact information, would you please contact me directly? Please feel free to email me at or call me directly at 888-588-2315 x 4195. Rebekah Clerk, National Customer Service Manager
Las Vegas, Nevada

this is the worst company to deal with trying to get a refereal fe " ha ha" they mean a gift card !!!! do not buy from empire ever!!!

they were 4 hours late and were there until 1:00 am too bad there is no such thing as calling the customer .

i had to call them several times to find out how much longer they would be!!!! tooo bad I work with a retail store in las vegas and the person i refeered works as a boss for a major company here so no more refeerals for empire we removed the sign in our yards right after they put them in the ground!!!!!!

Monetary Loss: $4500.

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