I'll try to keep things short and simple... I had scheduled an installation for carpeting with Empire and they never showed up or bothered calling.
My wife took an entire day off waiting for nothing. When I called to find out what was going on, the rep told me the install date was scheduled for a different date. Sad thing is, I called my sales rep 2 days prior and left him THREE voicemails to make sure someone was coming for the install. Never received a call back so I gave him the benefit of the doubt and alas - his lack of professionalism should have been the first clue.
Never even called to apologize. I filed a formal complaint with a customer service rep and they never called me back to address my issue. I even sent them an email - corporate then forwarded my message to the local branch and guess what, 2 weeks later and still no call.
Is this how you want to be treated after spending $3000 with them? Think about it.
Product or Service Mentioned: Empire Today Installation.