Empire Today's reply to:
Empire Today - Poor Customer Service
I'll try to keep things short and simple...I had scheduled an installation for carpeting with Empire and they never showed up or bothered calling.
My wife took an entire day off waiting for nothing. When I called to find out what was going on, the rep told me the install date was scheduled for a different date. Sad thing is, I called my sales rep 2 days prior and left him THREE voicemails to make sure someone was coming for the install. Never received a call back so I gave him the benefit of the doubt and alas - his lack of professionalism should have been the first clue.
Never even called to apologize. I filed a formal complaint with a customer service rep and they never called me back to address my issue. I even sent them an email - corporate then forwarded my message to the local branch and guess what, 2 weeks later and still no call.
Is this how you want to be treated after spending $3000 with them?Think about it.
Review about: Empire Today Installation.