Reply by Empire Today Jul 08, 2010

Mr. Newmark, as a member of the Customer Service Management Team for Empire, I wanted to let you know that we review each and every concern that is brought to our attention. I apologize that that the experience didn't meet you expectations. Customer satisfaction is extremely important to us. If possible, I would like if you could contact a member of our team to discuss your concerns so we can provide you a resolution, please feel free to email us at customersupport@empiretoday.com or via phone at 888-588-2315 x4915. There are many factors that determine our fully installed price estimate such as; the products selected, padding, if the products are on special or promotion, square footage of the area, moving of furniture, etc. Empire will honor any price estimate for 30-days in addition, we offer a Low Price Guarantee - we'll beat any competitive offer, guaranteed. Rebekah Clerk, National Customer Service Manager.
Author's
Plainview, New York
1 comment

I'll try to keep things short and simple...I had scheduled an installation for carpeting with Empire and they never showed up or bothered calling.

My wife took an entire day off waiting for nothing. When I called to find out what was going on, the rep told me the install date was scheduled for a different date. Sad thing is, I called my sales rep 2 days prior and left him THREE voicemails to make sure someone was coming for the install. Never received a call back so I gave him the benefit of the doubt and alas - his lack of professionalism should have been the first clue.

Never even called to apologize. I filed a formal complaint with a customer service rep and they never called me back to address my issue. I even sent them an email - corporate then forwarded my message to the local branch and guess what, 2 weeks later and still no call.

Is this how you want to be treated after spending $3000 with them?Think about it.

Review about: Best Yet Carpet.

Review #184786 is a subjective opinion of a user.

PRODUCT OR SERVICE Empire Today Installation
Reason of Review / Monetary Loss Not specified / Not specified
Preferred solution Not specified

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Business Response
#151104

Thank you for bringing your sales experience to our attention. We apologize for any inconvenience, and our customer service team would like to work with you to explore a resolution. Please contact us at 800-588-2300 so we can assist you.

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