I ordered Frieze carpet from Empire. The sales guy specifically mentioned that Empire takes care of their customers. "One lady didn't like her carpet so Empire replaced it all." he told me. Installers came from Chicago and I live between Madison and Milwaukee. Installers were polite, had a minor language barrier, but worked hard. The following morning, I went down to see the new carpet and I noticed there was a distinct color difference and the seam was very visible. Right down the middle of the room.
I've been getting the run around for weeks now and I am definitely not happy with my carpet. I'm about to call the CEO and ask for action.
Don't go to Empire. Its not worth the money and their policies are not fair to the consumer.
Monetary Loss: $2.