My husband and I have been misled by Empire in every aspect of the way. We were given three different prices for the cost of wood laminate flooring for our kitchen, family room, laundry room and powder room.
The cost started out as 8,000.00, went down to 5,500.00 and then another jump up to 6,000.00. Salesmen never told my husband and me that water could never be used to clean the floor, but gave us a huge sales pitch on how the flooring was tested in laboratories and could have water sitting in one area for five days before any signs of visible damage. It was only after our floor was installed and the installers were leaving, that I was told that under no circumstances was I to use water on this floor. Then why the huge sales pitch on the flooring being able to withstand water?!?!
Not to mention the installers left with ten boxes of flooring that we are most certainly sure we paid for. When questioned by my husband, they said that they carry extra with them. However, the story told by Customer Service when my husband called was not the same. He was told they had another job.
After two months time, the floor has started to bubble and peel.
We noticed it in front of the sliding doors, in front of the sink and dishwasher, and in front of the refrigerator where areas get splashed with water. We were told that these floor boards have a wax coating to protect them from water damage, but when checked by someone we know who sales floors, we were told that there is no wax on the edges of the flooring.
We have phoned the Empire headquarters several times to get some kind of resolution; they have been terrible in returning calls and now are not returning any of our calls. The last time we spoke, they wanted to charge us eight thousand dollars to come out and replace the flooring with tile.
Product or Service Mentioned: Empire Today Flooring.
Monetary Loss: $6.