Carpet and Flooring Reviews - Empire Today
A leading provider of installed home improvements and home furnishings for over 50 years in over 45 major metropolitan areas across the United States. Empire Today Customer Service Team is there to assist every customer - they want to hear when customers are happy and they want to hear if there are any concerns that need to be addressed. Prior to posting on this site, please contact a member of their Customer Service Team directly first, they can be reached by calling 800-588-2300 or by emailing customersupport @ empiretoday.com. The company is a Shop-At-Home retailer offering quality, name-brand Carpet, Flooring and Window Treatments, fully installed pricing, a Low Price Guarantee, Professional Next Day Installation on many of its products and Financing With Approved Credit. Each purchase comes with an Installation Warranty along with a Manufacturer Product Warranty.
(8 of 868 reviews match)
My terrible experience with Empire Today
I bought my new home in November 2009. A lot of the carpeting was original (the house was built in the 80's), so I decided that it was time for some new carpeting. I called Empire because I remembered them from their TV ads, and online they had alot of deals, which fit nice into my budget at the time. I called to set up an appointment and they sent someone over for a 'free home estimate'. Basically, my order at the time was large, a huge sum of money I had saved up for home improvements, and I ordered new carpets for my living room, dining room, 2 bedrooms, 2 staircases, 1 hallway, and a loft. We live in a condominium so it isnt as big a job as it may seem, but nonetheless, it came to about $6,250. The salesman at the time said he was really concerned about jobs this size and would continue to check in to make sure everything went alright after installation. His name was Robert Steinberg, and I never heard from him again after the day he made the 'sale'. So on to the day of installation. They said it would be a one day job and that they would arrive at about 8am to start. They didn't arrive unil about noon, came with 2-3 installers, 2 of whom were in and out all day, and none of them could answer my questions because they didn't speak english. They continued working on the carpets until well after 1:30am, which was terrible at the time because my daughter was 2 years old. At the end, they rushed through 2 rooms, and did such a horrible job installing that I had to call the next day and complain about almost every room. They didn't connect the underside of the carpet to the stairs, which remains unfinished to this day. They left metal strips sticking up and instead of sowing the seams in between carpets, they used glue, botched the job, and tried to cover it up with a metal insert. One of the installers broke one of my kithcen tiles and then tried to lie about it until I showed him the piece he had tried to throw away. His plan to fix it was to use carpet glue, it looks horrible and is also like that to this day. The seams are highly visable in almost every room they did. The carpet itself is falling apart. I had a burber installed on one of the staircases, which I'll have to have removed within the next year because it is literally unraveling. Needless to say I have tried to call the original salesman who had said he was concerned and would check in, he has never returned one call, and customer service was terrible. I have since had another place come in and carpet one of the rooms I hadn't done before, and they told me they have had to recarpet alot of the bad jobs by Empire. Alot of my friends are doing house remodeling projects, and I don't even have to tell them what I think of Empire, they get their own opinions by looking at the job they did on our house here. I am a busy mother who is on a tight budget and thought I could get a nice quality job at a reasonable price. What I wouldn't give to go back two years, get my $6,250 back, and call someone else to do my carpets.
Empire Today in Philadelphia, Pennsylvania - Empire Carpets Lied to me
I wanted to replace roughly 200 yards of carpet in my high end home. We called EMpire carpet and asked if they had a specific type of capret and when we were told that they did, we scheduled an appointment for a specific time (9:00 AM) since I am a business owner and need to be at my corporate offices. We were assured that though they normally ask for a two hour window, they would be at the house between 9 and 9:15. Two days beofre the appointment an automated call came to me verifying the date and time. On the morning of the appointment I received a call that they could not come out until 11 Am - and they didn't carry the carpet I asked for. Obviously the company doesn't value the time of the consumer in the least, and has no problem making promises that they don't keep
Empire Today is a Total rip-off
Do yourself a favor and use a local company. The advertising looks good but the lack good Customer Service, quality materials, and professional installation makes the purchase far from what you would want. Beware they do not honor warranties. It took me 5 calls to their Customer Service Center to get the local area to set an appointment for installers to come out and check on Laminent that was put in 8 months ago. The planks starting coming and instead of fixing the problem under warranty they want to charge to do the job. I am cutting my losses and having someone else fix it.
Tub liner leaked from empire today
I had Empire Today install a tub liner almost one year ago. It leaked, water came through my ceiling downstairs and damaged a table and a professional photograph. I have been trying to get the hole in my ceiling, the table, and the picture either remedied or replaced for almost a year. I call them or send an email and someone from the company contacts me and assures me everything will get fixed. Then nothing gets done. This has been going on for almost a year. They are by far the worst company I have ever dealt with and I would tell anyone to stay clear of Empire Today. Their customer service is as bad as it gets and they do not back their work.
I've read your information that was posted and your concerns about obtaining the warranty information for your windows. I was also able to locate your order in our system, and it appears that we have sent you the information via email. If you have not received the...Read more
I've reviewed your post and would like the opportunity to have a member of our Customer Service Management Team review your file so we can follow back with our Local Sales Team and the respective Sales Representative. However, based on your post, I'm not able to pull...Read more
Empire Today in Philadelphia, Pennsylvania - Shoddy job and totally incompetent customer service.
I went with Empire because I live on a 2nd floor condo and wanted to avoid tearing out my tub/shower. After some back and forth on the price, we settled in at a price that seemed doable. The salesman, Tom, sets up the installation and assures me it will be done in one day as my condo requires water be turned off to my whole building. Well the guy shows up 4 hrs. late and gets about one-third of the way done. The 2nd day he shows up at 8:00 PM, works until midnight and still doesn't finish. He finally "completes" the job about 1 week later. Tom never returned a single one of my phone calls. The shower curtain rod came loose the first time I draped a towel over it and the caulking looked like it was done by an 8 yr. old. Two *** came to fix the rod weeks later and it still didn't hold. After that came some guy who didn't speak a word of English but has apparently managed to secure the rod. All the while one Empire person after another "handles" my complaints. I finally decide to stick with talking to a guy named Scott who eventually offers to completely redo the job. I say 'No' as I have no confidence in them and request a partial refund. Well, to end a long story, Scott hasn't produced squat and, 2 months later, all I have to show for this nightmare is a *** shower and bathtub. Empire Today, hands down, is the worst company I have ever dealt with!!!!
Empire Today Cheats its Math
Would you like to know how Empire Today is ripping people off? Straight out fraud? They have two basic methods: Telling you the price of a certain carpet is $5 and lowering it until you agree and the most worse, telling you incorrect square footage and using faulty math to get you to pay more than $150 per room extra if you don't check their math. Raymond Stubbs, a representative of Empire Today came to my house yesterday, measured the room I wished to have carpeted at 15 x 14, and using his calculator told me it was 252 square feet. He then suggested letting the Empire crew move the furniture instead of me, which costs an extra 14 cents a square foot for a total of $70 + $805 = $875.00. After he left I checked his math, the square footage is actually 210 feet and 14 cents times 210 square feet equals less than $30. The total charge was $875.00 but he told me that if I had it installed the next day, he would knock off $150.00. How many people do you think gets cheated by this method that is seemingly condoned by the company? Even when I called to cancel, the operator told me that they could knock 25% off the $725 in order to keep retain the order, their math- $568, my math $544. It seems it is a company wide philosophy to cheat the math at every chance.
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