State: Pennsylvania Product: Empire Today Estimate Clear all filters (3 of 50 reviews match)
filters
State:
City:
Show
Product:
Empire Today's reply to:

Empire Today--RIP OFF!!!!

Danyal, we regret the delay in your refund, and any inconvenience that may have occurred as a result. We understand that we have been in contact with you about this issue, and your refund has been processed. If you have any additional questions or concerns, please do not hesitate to contact us at 888-588-2315 x4195 or email us at customersupport@empiretoday.com. Thank you. Rebekah Clerk, National Customer Service Manager
Review
#338957 Review #338957 is a subjective opinion of poster.
Service
Empire Today Estimate
Loss
$50

Empire Today is a complete and total rip-off!!! We had a salesman named Ron from central PA come to our home to give us a "FREE" estimate, he requested a $50 deposit to "lock in" the price of the flooring, and reassured us they WOULD NOT cash the check until we were approved from finance.

Well GUESS WHAT??? Finance never did call us! AND they cashed the check!!! My husband called Empire requested to speak to a manager and they assured us that the manager would call back AND our money would be refunded.

NEVER RECEIVED EITHER!!! DO NOT CONSIDER THIS COMPANY!!!

Empire Today's reply to:

Empire Today in Lansdowne, Pennsylvania - Empire carpets engages lies! Pay for 1 room and the whole house is free $5200 !!!!!!!!!!!

Paul, I apologize for the inconvenience this has caused you. I’ve reviewed your information that we have on file and I understand that we have notified Wells Fargo to cancel the authorization. A member of our Customer Service Team will be following back with you directly to discuss the next steps. If you have any questions in the interim, please feel free to contact me directly at customersupport@empiretoday.com or call 888-588-2315 x4195. Rebekah Clerk, National Customer Service Manager
Review
#202355 Review #202355 is a subjective opinion of poster.
Service
Empire Today Estimate

Had a "free" estimate yesterday from Emipre Carpets and Flooring. Empire gave me 12 months interest free then applied for $7200.00 to Wells Fargo and froze the "estimate amount of $5200.00"

When I called Empire to cancel, my the cost was lowered to $4500.00 which I still refused.

Wells Fargo couldn't cancel the application as Empire already frozen $5200.00!

I feel like an utter fool, so much for a free estimate and 'paying for one room and getting the rest of the house free! My credit is at the mercy of Empire and Wells Fargo

Empire Today's reply to:

Empire Today in Wayne, Pennsylvania - Disrespectful to Police Officers

Every appointment that is made with Empire is extremely important to us. Since we don't have any retail stores, this is the only way that we can show customers our product lines and service. As long as you live within the areas we service, there shouldn't be any concern of us not providing you service. I have read your post and as a member of the Customer Service Management Team, I truly do apologize that we didn't make our appointment with you and any inconvenience that this may have caused. Should you want to speak to someone in the future, please feel free to contact me directly at customersupport@empiretoday.com or via phone at 888-588-2315 x4195
Review
#139752 Review #139752 is a subjective opinion of poster.
Service
Empire Today Estimate

I scheduled a free in home estimate with Empire Today. They gave me a 2 hour window for when someone will arrive.

10 minutes after my 2 hour window ended, I called. I spoke with a representative who got in contact with the technician who was supposed to come to my house. He told me that the technician said that I live in too bad a neighborhood for them to come to my house. No one ever called, they just decided that my husband's POLICE OFFICER salary cannot afford us a better home.

DO NOT DO BUSINESS WITH THIS COMPANY!